Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Beth C.
Sales person was very helpful and knowledgeable about what I needed.
Response from Med MartJun 8, 2025
Hi Beth, Thank you for your wonderful review! We're delighted to hear that our sales representative was helpful and knowledgeable in guiding you. Your satisfaction means everything to us, and we're always here if you need any further assistance. Warm regards, Med Mart Team
irene L.
The process to purchase online was simple. I needed confirmation on a delivery date and the woman I spoke to was clear and followed up with a phone call message to ensure I received the correct information.
Response from Med MartJun 4, 2025
Hi Irene, Thank you for your kind review! We’re happy to hear the process was smooth and that our team provided the confirmation and follow-up you needed. It’s always our goal to make things as easy and reassuring as possible. We appreciate your support! Warm regards, Med Mart Team
MARK AND NANCY T.
Great heavy duty piece of equipment. Very stable during use. Very quiet operation. One note: it’s highly likely that you’ll need to order / purchase a : Butt Strap Sling. It’s not included. My order included a free torso sling but that wasn’t adequate / comfortable by itself. Get the Butt Strap & use it in conjunction with the Torso Sling. Overall a great purchase.
Response from Med MartJun 4, 2025
Hi Mark and Nancy, Thank you for the detailed feedback! We’re so glad to hear the equipment is working well for you and providing a stable, quiet experience. Your note about the Butt Strap Sling is very helpful—for both us and future customers. We truly appreciate you taking the time to share your experience. All the best, Med Mart Team
Timothy P.
We have a current order with them. I've asked for an estimated delivery date and they won't give me one. I am half tempted to go pick up the item and ask for the delivery and set up fee be refunded. Not happy.
Response from Med MartJun 4, 2025
Hi Timothy, We’re truly sorry for the frustration you've experienced regarding the delivery estimate. That’s not the experience we aim to provide, and we understand how important clarity and timely updates are—especially when it comes to an order you’re counting on. Please reach out to our support team at 1 (833) 976-4203 or [email protected] so we can check on the status and assist you directly. We’d love the opportunity to make this right. All the best, Med Mart Team
pierre A.
I haven't yet received the product. Travis, supposedly the delivery driver, called me yesterday to inform me that the product would be delivered today. When I didn't hear from him, I called him; but, he told me that the delivery couldn't be done todat because his truck broke down. He further told me that the delivery would happen tomorrow. I feel like I'm being hustled regarding the delivery. Now, my wife is wondering whether the chair would be assembled properly. Please, help! Note: I didn't say that I was dissatisfied with the product itself. However, I continue to be disappointed with the "premiere" delivery and setup that I paid for. To reiterate, I was very satisfied with the product and with the salesperson, Kristan, who guided me in purchasing the product. My only issue has been with the "premier" delivery service. For that, I will reach out to Medmart for help with that and hope that the matter will be resolved to my satisfaction. Thanks!
Response from Med MartJun 4, 2025
Hi Pierre, Thank you for sharing your concerns, and we’re truly sorry to hear about the frustrating experience with your delivery. We understand how important it is for your order to arrive on time—especially when you’ve invested in our premiere delivery service. What you’ve described isn’t the level of service we aim to provide, and we’d like to make it right as quickly as possible. Please get in touch with us at 1 (833) 976-4203 or [email protected] so we can directly investigate and ensure proper delivery and setup. Your trust means a lot to us, and we’re here to help resolve this swiftly. All the best, Med Mart Team
Michelle M.
Delivery issues.. May 6,2025. After I purchased I received a call from you saying there were no technicians to assemble the bed. The lady told me it was not hard and we could call if an issue. I had paid for shipping and assembly so they reimbursed that fee. All good until it was delivered and the delivery man told me, 5 minutes before he arrived at my husband’s memory care home, that I needed someone there to help get it off the truck or I needed a forklift to get it off the truck. He said there was no payment for getting it off the truck. We spoke with him the day before and he never mentioned this nor did the woman who reimbursed my money. It would have been nice to know that prior to 5 minutes. I was lucky enough that there were enough people to help get it off the truck or he would have had to take it back and deliver on a different day. So much hassle and stress that I just did not need. I know not truck driver’s fault per se, but we did speak with him the day before and it would’ve been nice for someone to have informed me ahead of time. The bed itself is great and it was not too difficult to assemble. The delivery was the issue with me.
Response from Med MartJun 8, 2025
Hi Michelle, Thank you for your honest and detailed feedback. We're truly sorry to hear about the delivery experience and the stress it caused. We completely understand how frustrating it must have been to receive such last-minute information regarding unloading support. This is certainly not the smooth process we aim to provide. We’re grateful you found the bed itself to be of good quality and manageable to assemble, and we’re actively working to improve communication with our delivery partners to avoid situations like this in the future. If you’re open to it, we’d greatly appreciate the chance to make things right and would be thankful if you'd consider updating your review after further reflection. You’re welcome to reach us directly at 1 (833) 976-4203 or [email protected] so we can address this more personally. All the best, Med Mart Team
Kenneth R.
We ordered the bed on 05/05 and haven’t heard back from anyone…
Response from Med MartMay 19, 2025
Hi there and good morning, I reviewed your order and see that we emailed an update on 5/8 about when to expect shipping and that the in-home delivery will take place in the next 2-3 weeks. I see our CS team updated you this past Friday that the tech team will be calling to schedule the delivery appointment directly with you. The # on the order that is for this appt to be made ends in 0693 and is not the # that you are calling in from. Please be sure this is still the best # for them to call and give us a call if anything needs updated. The delivery team will be calling again today to get this scheduled. Thank you and kindest regards.
Michele D.
Darrell Flunker was nice and helpful with placing my order for a Pride VivaLift! chair. We had an issue with their outsourced delivery team, but Med Mart resolved it the same day. Med Mart also had the best price. I would definitely buy from Med Mart again
Response from Med MartJun 4, 2025
Hi Michele, Thank you so much for your kind words! We’re thrilled to hear that Darrell was able to assist you so well with your Lift Chair order. We’ll be sure to pass along your appreciation to him—it means a lot to our team! All the best, Med Mart Team
