Med MartReviews of medmartonline.com

Response from Med MartJul 9, 2025

Hey Charlotte, Thanks a lot for your feedback! We're happy to hear that you had a good experience with the product and our support team. 😊 Thank you for letting us know about the problem with the seatbelt length. We'll give this to our team so they can look at it again. Please don't hesitate to contact us if you need help looking into extender options that might work with your model. We'd be happy to help! Best wishes, Team Med Mart

Response from Med MartJul 9, 2025

Hey there, thanks a lot for your kind words! 😊 We're glad to hear that Darryl was able to help you quickly and well. We really value giving great customer service, so it's great to hear that we did a good job. We're always here to help if you need anything else! Best wishes, Team Med Mart

Response from Med MartJul 8, 2025

Hi Jessica, We're really sorry to hear that you've had problems with your stairlift and that it's made you frustrated. We value your input and apologize for the product issues and our response. We never want a customer, particularly one with your experience and background, to feel ignored. We would like to have the chance to fix this. Please call us at 1 (833) 976-4203 or email us at [email protected] so we can look into your problem more closely and work toward a solution. Best wishes, Team Med Mart

Response from Med MartJul 8, 2025

Hey Gregory, Thanks for the lovely things you said! We're so happy to hear that Stacey helped you and made your experience so far easy. We're here to help you with the delivery setup or anything else you need help with in the future. Just let us know! Best wishes, Team Med Mart

Response from Med MartJul 8, 2025

Hey Mary, We're really sorry to hear about what happened and the delay, especially since your mother needs urgent care. We know how important it is to get the wheelchair on time, and we apologize for the stress and disappointment. Please know that we are looking into the matter right away and will be in touch with you directly to give you an update and make sure you get the help you need. Best wishes, Team Med Mart

Response from Med MartJul 8, 2025

Hey Sherrie, We really appreciate your kind words about our team. It means a lot to hear that both the representative and the delivery couple made the experience excellent. Thank you very much for your suggestion about where and when technicians are available. Your feedback helps us figure out how we can improve to better serve our community. Thank you for your support. We will definitely think about this. Best wishes, Team Med Mart

Response from Med MartJul 8, 2025

Hey Alice, We're so happy to hear that your wheelchair came even sooner than you thought it would and that everything was just as promised! Thank you for taking the time to tell us about your experience. It means a lot to us. Take care, Team Med Mart

Response from Med MartJul 8, 2025

Hello J. Miller, Thanks a lot for saying thoughtful things. We're really glad that Stacey could be there for you during such a hard time and help make things a little easier. Thank you for taking the time to tell us about your experience. Best wishes, Team Med Mart