Med MartReviews of medmartonline.com

4.310,501 reviews
Physical Aids
10780 Reading Road, Cincinnati, Ohio

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Med Mart

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About Med Mart

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: medmartonline.com
Website: medmartonline.com
Category: Physical Aids
Location: Cincinnati, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 33% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Med Mart reviews

10,501 approved reviews, newest moderated first

Betty
Oct 7, 2025
Very usable web site
Very usable web site
Response from Med MartOct 9, 2025
Hi Betty, We're so happy to hear that you found our website easy to use and navigate. We hope you found what you were looking for! Thanks, Team Med Mart
G N.
Oct 6, 2025
Great Customer Support
Rich is a great customer support person, he has traveled to my home for several trips. My lift chair started would stop working mid way up or down on the rail. He thought on the first visit it was batteries, but no such luck, he replaced them only to later find out it was a system board inside the housing. Well that turned out to be a bust too, he order the board and installed only to find that the parts house sent an incorrect board, they told him to go ahead and install well it didn't work. He was to be told that our particular model circuit boards were 'no longer' in production. So here I sit with a 5 digit cost item only to find out that I needed to buy another one, Rich recommended an original style chair there was apparently some problem with the installed rails. Well he came out worked out a solution to getting my new chair installed and working He is a hardworking great customer support person
Response from Med MartOct 9, 2025
Hi, Thank you for taking the time to share your detailed experience. We’re so glad to hear that Rich provided such dedicated and persistent support to get your new lift chair up and running. His commitment to finding solutions, even through challenges, truly reflects the level of care we strive to provide. We’ll be sure to share your kind words with him! Thanks, Team Med Mart
Robert Hennig S.
Oct 6, 2025
It took longer than expected to receive…
It took longer than expected to receive the bed but we couldn’t be more pleased. The delivery men were great, very professional.
Response from Med MartOct 9, 2025
Hi Robert, Thank you for your patience and understanding! We’re so glad to hear that the bed met your expectations and that our delivery team provided great service. We truly appreciate your feedback! Thanks, Team Med Mart
Richard N.
Oct 6, 2025
Very well explained to me what I needed…
Very well explained to me what I needed to know
Response from Med MartOct 9, 2025
Hi Richard, Thank you for the 5-stars! We are happy to hear that you got all of your questions answered and everything explained to you. We look forward to working with you again in the future! Thanks, Team Med Mart
Jonathan O.
Oct 6, 2025
Great
Easy to work with and understand will add more when receive ramp
Response from Med MartOct 6, 2025
Hi Jonathan, Thank you for your feedback! We’re glad to hear the process was easy and clear. We look forward to hearing your thoughts once your ramp arrives! Thanks, Team Med Mart
Alice S.
Oct 4, 2025
Last July I bought my second Raptor...
Last July I bought my second Raptor. The first was destroyed by Hurricane Helene. My ability to walk and stand in long lines is limited. At Walmart, I am the Queen of Walmart. Everyone asks about it. It is my "car". I watch the mileage. I can go to doctor's, library, shopping. Public places must give you access, or call Dept. of Justice. I love waving at motorists stuck in traffic! I've never smiled so much in my life. The first Raptor I called Mercedes. I had sent a photo to my daughter; she said it looked like a Mercedes. I can wholeheartedly recommend getting one for yourself or someone else.
Response from Med MartOct 6, 2025
Hi Alice, Thank you for sharing your wonderful story! We're truly sorry that your first Raptor was destroyed by Hurricane Helene but we’re so glad your new Raptor has brought back freedom, confidence, and some smiles along the way. It sounds like you’re truly enjoying every ride and we love that you’ve become the ‘Queen of Walmart!’ Wishing you many more joyful miles on your new Raptor. Thanks, Team Med Mart
Mary O.
Oct 3, 2025
We have had problems getting a…
We have had problems getting a wheelchair for my handicapped daughter, first they did not have the chair we ordered, then they sent a larger chair that we could not use without leg, head and trunk supports, etc. They were very slow in sending the chair and then it was several weeks before we were told that the parts were not available. The chair has not been used and is useless to us without the parts. We have not been reimbursed for the parts they did not send and we are having difficulty returning this unused wheelchair! I would not recommend trying to get a wheelchair here! I have had difficulty trying to talk with the head of customer service.
Response from Med MartOct 9, 2025
Hi Mary, Thank you for taking the time to describe your experience. We truly apologize with the service you received and the difficulty you've had with this situation. A member of our team has communicated with you and understand that you will get the unit packaged and we will pick it up via FedEx Ground call tag. We also spoke with an employee at Drive regarding this and they will not be charging any return fees and will get to the bottom of why the parts and accessorial items for this are not available and that the unit shipped incomplete. You will be refunded in full once the item has been returned to Drive. We truly appreciate your patience and hope this does not happen again in the future. Thanks, Team Med Mart
Virginia B.
Oct 3, 2025
Person I talked with and placed an…
Person I talked with and placed an order was so helpful and knowledgeable.
Response from Med MartOct 6, 2025
Hi Virginia, Thank you for sharing your experience! We’re happy to hear our team member was helpful and knowledgeable. We appreciate your order and the opportunity to assist you! Thanks, Team Med Mart

Med MartReviews of medmartonline.com

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Med Mart reviews

Very usable web site

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Very well explained to me what I needed…

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We have had problems getting a…

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About Med Mart

About these reviews

More in Physical Aids

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Med Mart reviews

Very usable web site

Great Customer Support

It took longer than expected to receive…

Very well explained to me what I needed…

Great

Last July I bought my second Raptor...

We have had problems getting a…

Person I talked with and placed an…