MedleyReviews of medleyhome.com

Took 11 weeks total. The production look longer than anticipated and then back and forth for hours with delivery company as they tried to locate the couch. Was promised 4-6 weeks and would have ordered from a different company if I had known there was a chance of this happening - we had family visiting from out of town for Christmas and we had to sit on dining room chairs and the floor on Christmas day. Very disappointed, and left long message before new year and never heard back. Couch is nice and it's important to me to have a sustainable, non-toxic product but would not recommend.

I placed my order for the Mota sofa in October and was expecting it to be delivered in 4-6 weeks, but it took a little over 8 weeks. I am very happy with the sofa - it is extremely comfortable and looks great. I appreciated the order updates over the 8 weeks, but would have liked to know that it was going to take that long upfront.

We couldn't be happier with our couch from Stem. I was looking for an eco friendly, non toxic manufacturer and Stem exceeded my expectations! It was easy to navigate their website and custom create the perfect couch. We were able to select the exact dimensions, legs, fabric and filling to suit our needs. It's great to know that our couch is free of glues, flame retardants and other toxic additives. I would highly recommend!

Very happy with this purchase. Very happy. High quality, very well made. I would be surprised if this couch did not last my entire life time. I chose natural latex foam for the seat cushions. In my research on latex foam, it can last 30 yrs and more, if taken care of well. The couch is very supportive, yet comfortable. Being a Physical Therapist I was very happy with how this couch supports my back. Very huge difference compared to my old 500$ couch I replaced, and worth every penny. Couldn't be happier. When I have a bigger living room and in need of more pieces, stem will be my go to company for furniture. Hands down. I could go on and one, but one last thing. Even the men that delivered my couch said that it looked nicer and better-made than the 4,000 and up couches they deliver on a regular basis. Thank you Stem!

Like others have expressed in their reviews, the couch we ordered took longer than expected to arrive. However, I cannot stress how well worth the wait it was! The craftsmanship and materials used are of exceptionally high quality and, equally as important, eco and human friendly. The best of both worlds! Our couch is sleek and modern and oh so comfy! It far exceeded our expectations. To top it off, customer service was really great. We couldn't have asked for better. We will definitely be ordering from Stem again for any future furniture we need.

We were interested in Stem because we wanted high quality leather furniture without all of the toxins and hazardous chemicals that most furniture companies use on leather. Stem provided an amazing quote and they were extremely flexible with our requests. We ordered custom furniture adapted from their Pel collection, and it turned out amazing. We couldn’t be more pleased with how the furniture looks, and knowing what materials were used in the furniture really put our minds at ease (nontoxic). You will not be disappointed with their furniture.

I purchased a couch and 2 chairs from STEM. I'm very happy with my purchase. Non toxic was very important to me and I'm thrilled to own attractive furniture with no smell or nasty outgassing for years. Our family will be healthier because of this purchase. I was also happy about the fact that I could pick my fabrics and customize the furniture. We wanted higher backs than the standard measurements and we were concerned it would not fit our needs. But then we found out that they could make the backs as high as we desired. So I have my furniture now and it's beautiful and comfortable and most importantly non toxic!

I have been in search of a couch for a long time. Back in May I ordered a couch through West Elm and they could not get it together and kept pushing back my delivery date, every time I would call them for an update I would get redirected to a third party shipping and or product management department who never gave me a definitive answer to the whereabouts/process of my order. Three months later, still no answers to my question and being fed up I ended up cancelling the entire order. After that experience, I really did not want to order anything online and went in person shopping for couches but never found the right one, i.e size, fabric, color or design. I decided to give online shopping another shot and stumble upon STEM. Their story and their passion for Eco friendly furniture and their value for customer service and satisfaction is top notch. Not only that, but each couch option is customizable to the design, color, fabric choice, size and measurement to fit my home and style. Every process along the way I was updated. They would send updates on the progress of my order even when it was shipped. Getting in touch with STEM was easy as well. Two weeks into my order I suddenly had a change of heart on my fabric choice. And I emailed STEM and called them the next working day to have my fabric choice changed and there was no fuss about it, it was handled right away no questions asked. Unlike calling West Elm you won't get some random third party representative that redirects your questions and every time you call you get a different person. At STEM its different both Laura and Lindsey are wonderful and responsive. Lastly, my order was delivered on time 8 weeks the shipping company they partner with is efficient and timely. Giving/calling me with updates on how far away they were to my home. AND finally THE COUCH, its the best thing I ever sat on. It is firm but comfortable, it hold its shape so well. It's just what I wanted, the fabric choice came out right. It's everything I asked for and it fits perfectly in our home just how we wanted it to be. I can not be more happy with it and plan of using STEM and recommending STEM to all my families and friends. Thank you STEM!!