MedleyReviews of medleyhome.com

Update: We finally got our couch! On the fourth delivery attempt the movers showed up with only two guys again! They put me on the phone with their manager who said we'd need to reschedule. I emailed Travis at medley, who had by then reached out, and was able to speak to him that minute. He was just as shocked as me about the delivery, and said we should just unwrap it outside and take in the cushions separately to lighten the load. The guys in the truck seemed okay with that so that's what we did. Then the two guys got the couch up and in our place - though it wasn't easy and they could've used a third. Overall I'm happy with how responsive Travis and everyone at Medley was to our concerns, and in trying to remedy the situation. The couch is beautiful and clearly well crafted. In a cruel twist, our cat thinks so too, since she has already peed on it...but yeah, two thumbs up for Medley customer service/support. Original post: Be very careful using Medley. The company itself seems fine, nothing special but nothing really dysfunctional. The problem is in the delivery companies they contract with. In our case it was a company called Metropolitan. Boy oh boy. The first scheduled delivery date, they simply didn't show up. When we called, they said the couch hadn't arrived in time for delivery. Okay. We rescheduled for the end of the week. Again they did not show. This time the reason was that the couch didn't fit on the delivery truck. We rescheduled for the following week. This time they called and said the couch didn't make it on the truck. But guess what, an hour later a truck shows up at our house. There are two delivery men. It is a large couch. They can't move it up our stairs and give up and have to take the couch back. This is a $5000 couch we're talking about, and we are not millionaires. We still don't have the couch as of this writing. It's technically the fault of the delivery company, but ultimately they are just contractors for Medley, so this is on Medley.

We love our Zavis couch! It is well made and at a very reasonable price. But you must be patient. We waited a very long time for delivery. Ordered in May of 2023, delivered December 2024. Owners responded quickly to questions. Good experience all around...but we were not in a hurry.

Took 8 months to get the sofa bed but now that we have it, we love it! Customer service was excellent!

I picked out some sample cloth. Got in touch with the staff and they sent me even more and more durable because I didn't know what I was looking at and she knew I had dogs. I chose a 200k double rub count thanks to her. The wait was accurate. And the shipping company was on time and professional. Love the couch and ottoman. Great business

The manufacture time is way more than estimate on the website. Also there was an additional delay and wasn’t communicated until last minute.

I placed my order for the Mota sofa in October and was expecting it to be delivered in 4-6 weeks, but it took a little over 8 weeks. I am very happy with the sofa - it is extremely comfortable and looks great. I appreciated the order updates over the 8 weeks, but would have liked to know that it was going to take that long upfront.

The couch itself gets 5 stars - we are thrilled with the quality, and it's amazing to take a piece of furniture out of its packaging and smell zero VOCs! The reason I'm taking a star off is due to the delivery experience. The estimate was 4-6 weeks, and it took over 8 weeks to arrive with few updates or reset expectations along the way. Not a huge deal at the end of the day, but that prevents it from being a 5 star experience overall.