MedleyReviews of medleyhome.com

Ordered a special non toxic couch and the couch was very bad on VOC. They need to be more clear in their marketing for people with MCS. I also suggest they not offer products with such high VOC for a company that sells non toxic products. They did reach out and offered an ear to listen. Quality of couch was good otherwise.

Ordered 113” Rio Bumper Sectional in Smart Denim fabric with standard filling. We ordered in 2022, so after their rebrand from stem to medley. Good: Very sturdy frame, even suspension, comfortable heavy foam (they told me seats were 2.8 pcf), soft but durable performance fabric, bumper layout and size options allowed us to fit the space perfectly, 3rd party delivery was easy, customer service responds to emails within 48 hours. Bad: Upright posture and narrow seats aren’t great for lounging, it’s almost more comfortable with the back cushions removed. Delivery was delayed, and we had to proactively reach out for updates. It ultimately took about double the original estimate to get our couch. Our back cushions came with the wrong filling (down) but we didn’t bother reaching out for replacement. They consider down the premium material but I find the feather shedding annoying. They didn’t post my review on their site, so I had to post on trust pilot. Overall: I think this couch is well constructed and durable. I fully expect the frame and suspension to be in good enough condition to replace the foam when it wears out, unlike many budget couches. Its a bit cheaper than some of the premium direct to consumer competitors, but I think that comes at the cost of customization and some nicer touches. If we did it over, we would probably splurge and buy benchmade modern or maiden home or something (I don’t have personal experience with either, but those are the alternatives we considered while shopping). And most importantly we would prioritize a deeper seat and more relaxed posture, which medley doesn’t seem to offer.

Edit to add: I contacted the company at least 10 times before to confirm whether or not there was an issue that could potentially cause further delays and was told each time that there was absolutely nothing to the knowledge of the customer service rep and her boss who she put me in touch with. The co-founder saw this review and reached out to me to offer $100 off and better updates moving forward. The poufs are now on their way to be delivered in early August. Ordered two poufs for $800 on March 17th. On July 10th, it is still in the “frames started and materials organized” stage and the only updates I have gotten are to tell me the estimated ship date has moved even further.

Bought a table. Wood warped after arrival. Company offered partial refund. Table continued to warp. Should have returned it.