MedleyReviews of medleyhome.com

Like others who have reviewed, stem’s fulfillment is less than desirable. They took longer than previously quoted. I’m actually okay with this, given that it’s a custom piece of furniture. The men who delivered in SF did a good job. The issues came with the actual couch. I had ordered an organic velvet, and every single piece of fabric that was sewn had the pile in a different direction, resulting in the couch looking like patch worked! Velvet takes on a different color depending on the direction you look at it. I’ve spent more than 6K on a latex and wool couch and somehow their upholsterer doesn’t know how to upholster velvet? In addition the seat cushions did not have the cotton encasement. So, they had the velvet touching the latex and wool directly. Apparently, this ruins the pile on the velvet. There are parts of the couch where I can feel a pokey piece of latex because it’s not properly encased. Not to mention, seat cushions need this extra protection from stains and I may want to wash my seat cushions. It makes me think other shortcuts were made on the couch. I’m in touch with Laura who says their operations manager will get in touch. She said that Friday and today (Monday), so I will update my review with the outcome.

I am writing to share my review of the Zavis couch which we ordered with the natural latex filling. We have been enjoying it for about a month and we absolutely love the look and feel of it! It stays cool to the touch during naps and provides very nice back support. I am not sure what other customers are complaining about in terms of wait. I ordered the couch online around the holidays and received it in January as expected. In fact my family chose to order from this California based company as opposed to other companies that manufacture closer to us. (We are on the East Coast.) Communication was good both by email and online. Very pleased!

I love this company. We've ordered 4 pieces from Stem and love them all. The most recent was a bed for our master bedroom and the craftsmanship of the bed is beautiful. My father-in-law even commented that he hadn't seen a bed built that well in decades. I love the lack of chemicals and the craftsmanship.

Bought a table. Wood warped after arrival. Company offered partial refund. Table continued to warp. Should have returned it.

I've ordered twice with Stem. The first time, I ordered a custom built couch. As many of the other reviews have mentioned, the delivery process and customer service is pretty poor (I'm being kind). The people are courteous and give the appearance of caring about you (when they reply). I placed my order on January 4th. I received exactly ONE unprompted email telling me about the status of couch. I reached out a few times to get some information but it was hit-or-miss if they would reply. Then, once it was delivered, I didn't receive any updates and had to keep reaching out over and over again. Finally, on March 9th, a couch was delivered to my apartment...and it was the WRONG couch! At this point it was comically bad so I wasn't even mad about it. I reached out to the company and after a few back-and-forth emails, I was told three days later that someone would call me. Nobody called. I emailed AGAIN the next day (now four days after receiving the wrong couch). Eventually I ended up getting the couch. The support team said they understood and made up for the horrific experience with offering me some compensation. I received that about two months later. Original order on January 4th, situation resolved on April 30th. Wanting to get another piece to match my couch, I ordered a matching chair a week before Halloween. It arrived a week after New Year's Day. Again, terrible experience with the delivery. No communication. The box was so dirty that I had to open this giant chair in the hallway of my apartment after paying the delivery company to wheel the chair into the elevator and move it toward my apt instead of just dropping it in the lobby of my building. At this point, I had the "fool me once, shame on you; fool me twice, shame on me" mindset so I barely spoke up about the poor overall service. Furniture ordered on October 23rd, situation complete on January 8th. The furniture itself is really nice. Everyone loves it. The customer service and delivery are terrible. It's so disheartening because I'd order so much more and recommend this furniture to everyone I know if they could just do basic stuff like communicate status or set realistic expectations. If you have four months to wait for your piece and can be patient in dealing with awful delivery service, then you should definitely buy from Stem.

Stem provided excellent customer service. It was easy to use their website. This is my first couch and I was worried about purchasing online but was having difficulty finding one I liked without the use of chemicals. I wanted a couch without fire retardants and low/no voc. I loved that the sectional I ordered was also made from FSC certified solid wood. I can definitely feel the difference when I sit on it versus a previous couch. There is more support and doesn't sink in too much. Just the proper amount of cushion. This company aligns with my values of reducing the impact of chemicals in our environment and in my personal space. Along with durable furniture that is intended to withstand for a long period of time. It was a bit pricey but I felt I got what I paid for in terms of the quality.

I recently purchased a sleeper sofa and ottoman from stem. Ordering the couch through their online system was seamless, painless, as was working with their customer service team to refine and finalize the order. Every question I had (and I had quite a few) was answered thoroughly and within a reasonable amount of time. I was told that due to high volume of orders during the holiday season, that it would take a little longer to process and deliver our new furniture. Which was fine with me, as my main objective was to purchase well made, non-toxic furniture. Which is exactly what we received. We couldn't be happier with the purchase.

We paid a high price for what does not seem a high quality couch. As a few other posts have mentioned the couch creation takes longer than what the website claims. We had to reach out quite a few times to get a straightforward answer. We are not pleased with the couch and are going on month 3 waiting for the piece to be returned/picked up. If you are not in a rush to receive a piece of furniture, pay a high price for moderate quality, and do not need to communicate with company, you may be okay ordering with this company.