BHayden
Great Service
My order arrived very quickly and was fulfilled perfectly.
Medisave US LLP is listed under Health Equipment.
Medisave US LLP (medisave.net) has 6,528 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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BHayden
My order arrived very quickly and was fulfilled perfectly.
Bianca H.
I placed my order 2 weeks pior to starting my new job . There was a error with my card so same day I called to fix it , the person I spoke with said the order was fix and they were shipping the stethoscope . A week and 3 days later it still hasn't arrived . My order I paid extra money for to get it shipped in 7 days . I had to start work with out my proper equipment because someone doesn't know how to do their job . This place needs some organization and accuracy .
Response from Medisave US LLPJun 24, 2013
Dear Biana I am awaiting a response from the representatives who dealt with your order and will endeavor to get back to you as soon as possible with a full explanation. We aim to protect the cardholder at all times so any variance in address/zipcode mismatches automatically place the order into a hold batch to verify details. It would seem we followed the correct procedure but I am wondering why your order has taken so long to get to you. This may well be a courier issue so I will do my best to find out and update you accordingly. Please accept my sincere apologies Kind regards Melissa Denton UPDATE: Dear Bianca I have spoken with the team and it appears that your order was placed on hold due to the billing address not matching. Once this was verified, the order should have been placed in the batch for despatch but unfortunately, it remained on hold. We are very sorry for this error and I believe the delivery was upgraded for you - this should be at no extra cost. Rob will be contacting you directly to discuss and please accept our sincere apologies. Kind regards Melissa Denton
Micheal & Colette R.
I ordered this item expecting to wait for the item for a couple days if not another week. I recieved it in a matter of days! The shipping was immediately sent almost the day I ordered it. Shipped very fast and was exactly what I ordered. Thanks!
Response from Medisave US LLPJun 20, 2013
Thank you Micheal :) Kind regards Medisave Customer Services
Jill H.
I had an issue with my order and had to call customer service. Since they have horrible hours for someone who lives in central time zone and works full time, I had to resort to e-mailing. Each representative that I was in contact with was rude. They told me what the problem was and when I contacted PayPal about it, both PayPal and myself were extremely confused because what they were saying was the problem on PayPal's side was not a problem at all and PayPal had all the needed information and had actually approved the transaction 3 days prior. When I told the customer service that they basically just said well that is what the problem is, even though I just said it wasn't a problem. It was very confusing and frustrating especially since PayPal did not have a problem and they approved the transaction. I was very irritated.
Response from Medisave US LLPJun 24, 2013
Dear Jill I am currently looking into all the problems you have encountered and will respond as soon as I have the full picture and responses from the customer services representitives. We pride ourselves on great customer service so naturally I am most disappointed to hear of the issues you have experienced and will do my very best to provide a full comprehensive answer as soon as I can. My sincere apologies Kind regards Melissa Denton UPDATE: Dear Jill I have spoken with the team and my colleague will be contacting you directly. It seems our protocol for security with our PayPal transactions was followed and that as a rule, the the orders are taken off hold after speaking with the cutomers and verifying all details. He will be in touch to speak with you directly and our apologies for the problems experienced. Kind regards Melissa Denton
James M E.
Top of the line service coupled with a top of the line product! Thank you kindly,
Response from Medisave US LLPJun 19, 2013
Our pleasure James :) Thank you! Kind regards Medisave Customer Services
Elexenia M.
Medisave's offers quick and reliable service. Prices are very convenient and affordable. Engraving was done beautifully and delivery was quick. I am very pleased with my product!
Response from Medisave US LLPJun 19, 2013
Thank you for your comments Elexenia - we are deligted you are so pleased! Kind regards Medisave Customer Services
Karen M.
I needed these stethoscopes in a week and a half. I was worried they wouldn't get here in time, but they arrived without a problem. I love the engraving! The price was also reasonable compared to other sites I looked at.
Nicole K.
I recently ordered my stethoscope and blood pressure cuff and it was delivered within 24 hours! I was very pleased to see the package at my front door so soon. I opened up the stethoscope and was a little disappointed to see that the color was not what I expected it to be. I ordered a pinkish color and it was too light. Oh well, good service though.
Response from Medisave US LLPJun 19, 2013
Hi Nicole Thank you for your comments :) Variations in monitor calibration settings and hardware mean the image on screen will never exactly match reality although in most cases it is near identical. We do use the manufacturers own images. I will check your details to see which pink you ordered and see if this is something we have heard before and update you accordingly. We are thrilled to hear you are happy with the service :) Kind regards Medisave Customer Services