Myriam V.
Disappointed
I am very disappointed with my sphygmomanometer! I am from Honduras and spent a lot of money to have it shipped all the way to here and they sent me a cheap sphyg. I payed for an almost 50 dollar one and they sent me 20 dollar one. I feel so cheated and disappointed! Also it took forever for my stethoscope to arrive. I ordered it January 27th and had it shipped February 7th. I also specified to ship in the smallest box possible, even using all caps and instructions were not followed or product could have been shipped in a smaller box -resulting in even more expensive import fees for me since I am charged by volume of container.
Response from Medisave US LLPFeb 26, 2014
Dear Myrium I am sorry to hear you are so disappointed. I will feed back to the team and check what happened and be in touch. Our sincere apologies Kind regards Melissa - Medisave Customer Services UPDATE: Dear Myrium I have fed back your comments to the team and sincerely apologise that the comments were not adhered to/missed. We have standard packaging that is used and due to the volume of orders processed, we can not always change to the customers requests. The item you ordered is a well known Welch Allyn product of which we have had no other complaints - in fact, it is well regarded as a very good quality make. We are so sorry that you are so disappointed. We do hope we can be of service in the future and apologise once again for the issues encountered. Kind regards Melissa - Medisave Customer Services