Robert G.
Good - A small snafu and still waiting for part of my order
I ordered a stethoscope and scissors. The stethoscope was shipped and received in a reasonable amount of time, but was the wrong color, I've still yet to receive the scissors. Initiated a chat on a Sunday to discuss the issue with the color. Since I couldn't get it resolved until M-F 10-6 It was marked urgent and promised a call the next day because it was a Christmas gift. I received no call, so I called them. The person I talked to was very helpful and sent me the right color with an envelope to send the incorrect item back. Was able to get the right color with free 2 day shipping --- took 3 days, but forgivable due to the holiday, so not bad. Still waiting for the second part of my order (the scissors). I was charged for both immediately, but only received a partial order.
Response from Medisave US LLPJan 6, 2016
Hello Robert Thank you for your comments. I am sorry to hear about the issues you have experienced with your order I believe this has all been sorted now with the US customer service team and I hope we can be of service in the future. Kind Regards Medisave Customer Services