Mediacom CommunicationsReviews of mediacomcable.com

We have been a MediaCom cable and internet customer in Albany, GA for over 15 years. Last year our monthly bill went from $218.00 month to over $260.00. My wife and I are retired, so we dropped the premium channels (Starz, HBO) and went to basic cable with 200 mps internet with 1000 gb data cap. This dropped the price to $227.00 mo. This last month, Aug 2022, the price rose to $356.00 due to my wife and my streaming of Netflix and Amazon Prime. This was because we exceeded our data cap. The we got a notice that our monthly bill for the future would be $297.00 mo. That was the straw that broke the camel's back so we changed to AT&T DirectStream, 300mps download and unlimited data for $165.00 mo. and we cancelled our MediaCom acct effective Sep 18. Well today I get a Voice Mail from MediaCom saying I needed to urgently call them, A computer picked up, identified my account, and said I was late and my service was to be cut off. Then a real person came on the line and told me that we would be receiving $15.00 for cancelling before the end of the billing period as soon as I returned their equipment. Dumb A$$e$

No Customer service skills - company wide! We had Media com for years. I thought the price was ridiculous but we don't have a choice in our rural area. I woke up to no service one Saturday. I was told that they would have to send someone out to repair. I took a day off from work to allow them into my home. They were scheduled for morning - never showed - called at 11:45 and advised it would be afternoon before they arrive. No one seems to care that I took a day off for their problem - they could care less how long you have been with them - or how good your payment history had been. It is ridiculous! If you have any other option - Avoid Mediacom for internet service.

They are the only cable company out here in the rural area of Alabama. Their online reps say oh yes we service your area, but then we find out they really dont. Apparently they dont want new customers because even though they have run wires up the paved road just walking distance from our home, they refuse to run any wires so that the homes off the main road could have service. If they would just service these homes, they would have so many customers leave the nightmare that is HughesNet. But hey, if Mediacom doesnt want new business, so be it.

I wasn't told this when I signed up, but the promotional offers with great prices change after one year. Exactly one year after I signed up, I received a bill that was higher. When I called to inquire about the higher rate, I was told everyone gets a rate increase after one year and there was nothing that they could do. Then they offered to sign me up for some technical support plan, which I promptly declined. Fast forward one month to today. Got my bill and not only do I have the higher rate, but I now have a service called "Xtreme Xpert Tech Advisor"! I thought this kind of billing was illegal!

I have been a Mediacom customer since Oct 27, 2020. I now realize it was a terrible mistake to become a subscriber. In the 32 days since I have been a subscriber I have experienced 3 separate outages. I will out of service for approximately 7 days this time for a total of about 12 days out of 32. I worry that this will happen over and over again. This is not acceptable. Fortunately, I can cancel at any time. I would strongly recommend to anyone thinking about becoming a subscriber to read all of their reviews before you make a decision.

We a a Time for this service to show up to install the service and they never showed . They Stated that it would take Four to Six Months. And yet we still have box that this service sent us.

Had been experiencing numerous dropouts in internet and contacted Mediacom for help. Tech came out early April, didn’t come inside due to COVID, but concluded the primary problem was their source cable (exterior) that was very old and needed replacement and ordered a replacement cable drop. He also said the WiFi (rented from Mediacom) was also suspect, but couldn’t come in to check it. I then purchased an expensive replacement WiFi and installed myself. I also boosted my capacity speed increasing my cable fees. Observing no cable drop by May, I contacted Mediacom and was told there was a backup due to COVID with 3rd party installers, but I was in the que. Checked with them every few weeks since and got the same response, dead end. Was told 3 days ago installers would call me within 2 days - nothing. Cable companies are making more money than ever from pandemic but this one only gives lip service, claiming they have no control over the 3rd party cable drop people. All BS. Choose another ISP.

Overpriced by far and service is horrible. They are supposed to deliver Gigabit service, but actually deliver noncontinuous 5-25 Megabit service. I know people that work there and they have told me that their service is poor because they don't update their equipment and have no plans to update it in the future. I have compared the poor service I receive with internet services available both in the U.S. and around the world. Compared to what is available elsewhere the speed they deliver and the price they charge are both ridiculous. There is 25 Gigabyte service available elsewhere for $25 a month. Their problem is not availability it is their unwillingness to update their equipment and provide comparable service at comparable prices. I've read many reviews comparing internet services available AND THEY ARE ALWAYS RATED DEAD LAST!