Mediacom Communications Corporation is the nation's fifth largest cable television provider based on the number of video subscribers, and among the leading cable operators focused on serving smaller cities and towns.
Mediacom Communications (mediacomcable.com) has 42 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Roberta S.
Product was not sent to mailing address(where the bill goes). As result it was left outside in unsecured location and (surprise!) was gone by the time I saw usps tracking. Now waiting on customer service with AI "molli" who keeps spitting platitudes and doing nothing while waiting on human. This is without the frequent streaming interruptions.
Tomtin2001
Mediacom's reliability for phone service is average. Occasional outages. Their biggest problem is their online billing system when you try to pay your bill on their online system. Very confusing because when you try to use their payment options online, you put when you want to have the payment taken, or taken right now, and you receive no feedback that your payment has been received by their database, and the amount of the present billing cycle continues to show...making you think you still owe. If you try to pay again....guess what! You will find that you are being re-billed for each time you try to get a "bill paid" response, stacking up numerous hits on your checking or credit card account. When you realize the error and call customer service to rectify the multiple payments, they will stonewall you and drag their feet in reimbursing you. Their online bill pay must have been designed by rookies who never did any user acceptance testing to see how customers experience it. We're on our tenth business day waiting for $190.00 to be refunded. Customer Service reps range from fair to poor in the quality of the handling of your call and can only offer vague excuses about why it is taking so long to return the overpayment. Time to engage the state's Attorney General for Consumer Affairs.
Justin G.
I wasn't told this when I signed up, but the promotional offers with great prices change after one year. Exactly one year after I signed up, I received a bill that was higher. When I called to inquire about the higher rate, I was told everyone gets a rate increase after one year and there was nothing that they could do. Then they offered to sign me up for some technical support plan, which I promptly declined. Fast forward one month to today. Got my bill and not only do I have the higher rate, but I now have a service called "Xtreme Xpert Tech Advisor"! I thought this kind of billing was illegal!
David L.
Had been experiencing numerous dropouts in internet and contacted Mediacom for help. Tech came out early April, didn’t come inside due to COVID, but concluded the primary problem was their source cable (exterior) that was very old and needed replacement and ordered a replacement cable drop. He also said the WiFi (rented from Mediacom) was also suspect, but couldn’t come in to check it. I then purchased an expensive replacement WiFi and installed myself. I also boosted my capacity speed increasing my cable fees. Observing no cable drop by May, I contacted Mediacom and was told there was a backup due to COVID with 3rd party installers, but I was in the que. Checked with them every few weeks since and got the same response, dead end. Was told 3 days ago installers would call me within 2 days - nothing. Cable companies are making more money than ever from pandemic but this one only gives lip service, claiming they have no control over the 3rd party cable drop people. All BS. Choose another ISP.
