Mediacom CommunicationsReviews of mediacomcable.com

MEDIACOM IS A PIECE OF JUNK COMPANY - OUTAGES every week literally during the Month of August, u can call them and they dont care - asked for a credit and they told me will just be $ 2.30 since that's what i pay per day. i was down most of the day - do yourself a FAVOR AND DO NOT ENROLL FOR INTERNET Thank Goodness i didnt make the poor choice of getting my cable with them... DO NOT ENROLL WITH MEDIACOM!!!!!!!!!!!!!!!!!!!

Mediacom's reliability for phone service is average. Occasional outages. Their biggest problem is their online billing system when you try to pay your bill on their online system. Very confusing because when you try to use their payment options online, you put when you want to have the payment taken, or taken right now, and you receive no feedback that your payment has been received by their database, and the amount of the present billing cycle continues to show...making you think you still owe. If you try to pay again....guess what! You will find that you are being re-billed for each time you try to get a "bill paid" response, stacking up numerous hits on your checking or credit card account. When you realize the error and call customer service to rectify the multiple payments, they will stonewall you and drag their feet in reimbursing you. Their online bill pay must have been designed by rookies who never did any user acceptance testing to see how customers experience it. We're on our tenth business day waiting for $190.00 to be refunded. Customer Service reps range from fair to poor in the quality of the handling of your call and can only offer vague excuses about why it is taking so long to return the overpayment. Time to engage the state's Attorney General for Consumer Affairs.

We finally had to cancel Mediacom. Here's the thing, they were about the only internet company in town. Its hard to say if their service was good or bad since there was nobody to compare them to. But we really didn't have any problems. But their rates kept going up. And up. And up. We can't afford that. But what can you do? There was no one else. Here is the other thing, we like paying our bill in person since our bank account got hacked twice. Not by Mediacom. But still it kind of ruins you mentally when that happens. So we pay bills in person or with money orders. Mediacom closed their local office during Covid but never opened again. Pay more and get less. Okay now a new internet company came to town called Race. Its fiber optic and is almost half the price of Mediacom. Called Race on Monday and they had us connected on Thursday. Mediacom must have known it was going to happen because when I called to cancel after ten years they were like "okay, bye". Don't they care why they are losing customers? I give them 4 stars because we did get good service. We just can't afford it anymore.

For the last 18 months or so we have had almost unwatchable service because of Mediacom's inability to fix the local infrastructure around our town, technicians have come out and fixed the service temporarily but the issue has been coming from the Tap from behind our house and upstream of that Tap. This point upstream of our tap services our whole neighborhoods subdivision. %5-10 of the time the cable was completely unwatchable, %50 of the time the image was over %15 distorted, as in the image signal had degraded around %15 of the screen and audio bugs were prevalent. We spent approximately $400 a month on the cable alone. Over 12 months thats around $4,800. For the 18 months we've had this issue we have paid over $7,200 in cable fees. We canceled our TV service with Mediacom and called to see if we could get a partial refund credited to our account, we've had this service for around 11 years now. They offered us 2 weeks of our previous bill in compensation. They Credited our account for $283 and change. Their excuse for that amount of credit was that we had not called out tech's often enough to warrant any more compensation for service. Mediacom has a local monopoly on anything not satellite related or we would have changed years ago. Still the only option for internet as well (unless you count dial up as internet), which we have kept. Below is a picture of the %5-10 worst of the worst quality. imgur HLd0Du9

Absolutely the worst service in the history of mankind. I sincerely believe they are part of the Mattel Toy company - no the toy company is good. You can't sign on - you can't get customer service - the internet is very, very unreliable. The problem here is it is the only service available! I am screwed because this company is HORRIBLE.

At least 75% of the time I sign into the internet I get a warning that I am not online, I have to go through trouble shooter every time to get it to start up. Late last year my internet went out completely and there was no service time available for over two weeks! Their commercials about how reliable their service is are a crock! Isn't there some law about truth in advertising?

I cancelled my internet and phone service through Mediacom on 1/11/23 and returned my equipment and paid my final bill for the billing cycle. Mediacom is still trying to bill me even after cancelling through customer service, cancelling autopay, and returning their equipment. This company charges extra for going over your "data limit" and they make you buy their premium internet package if you stream TV from the internet because all their lower data packages will not give you enough data if you use more than 1 TV in your house, use your internet for more than a few hours each day, or if you are using 4K UHD TV's. We were with them before and they tried the same thing with the continued billing like they never get the cancellation. I cancelled in plenty of time to avoid the next month's billing cycle, which they'll probably try to pull on me. This company is a scam and I am glad there are other companies out there offering internet in my area. Buyer beware; 1 star is still to high.

This is the second time I've dealt with Medicom. We recently disconnected internet. I wanted to keep cable. I was told not a problem via phone call. When I returned the internet modem, was told I couldn't have cable WITHOUT internet service with Medicom!!! I will NEVER deal with Medicom again.