Mediacom CommunicationsReviews of mediacomcable.com

I had Mediacom since I moved into my house 12 years ago. Had a plan that was basics plus one upgrade package. Had issues over the years but hung with them until this week. I lost the upgraded channels with no warning and they don’t allow the package I’ve had for 12 years. The only was to keep the extra channels is pay another $70/mo more!! There is no loyalty for longtime customers! I canceled since they wouldn’t budge on anything. Buh-Bye!!!

Disgraceful is an Understatement!! They have a monopoly so they think they can lie, cheat, mislead, bait and switch, bad service, constantly raise prices and try and screw you out of more money!!! where it takes 3 weeks 17 phone calls only to deal with rudeness, and incompetence. Trying to fix the cable they disconnected the phone service so more problems no solutions!! AND after almost THIRTY YEARS of LOYALTY they say that the “fix” to the cable is going to cost 3x the monthly cost because the almost 100 a month cable is now 40% the FREE BROADCAST channels that I don’t know how they charge for essentially 4 free channels, 50% is now FoR CSPAN and a couple religious channels, and 10% is all the taxes they are passing on to you!! All so the owner can buy another European Soccer Team

Awful experience. Night customer service department is in another country and worthless. So i called only during the day. First told we didn't' need a new box. Then cable wasn't working, so after a call learned we do. Scheduled an appointment 2 weeks in advance and a box was to be sent to us. This is a second home so we have to take work off to meet tech. now..... The box went out the day it was supposed to be received for service the next morning, so that didn't work. Needless to say didn't we receive, so rescheduled. Then, learned the box was sent to wrong address. Called to correct the address. Was told they don't service my house in my area -- HELLO, I had service in my house for years. What the heck. After another call and setting up, we waited again for the box and finally got it. Then tech was to come out. We confirmed that morning via a phone call, confirmed with a text and then the tech called but we missed call. next notice was appointment was canceled - even though confirmed twice. Called and got no support until we went to a supervisor. This was only 15 minutes after the cancel so tech had to be close, you would think. After a lot of fanfare, the tech does come out with a huge attitude. Absolutely horrible experience and couldn't get a refund for the months of challenge. Again a supervisor helped. Bottom line, when my credit runs out, we are out of working with this company. Don't waste your time. Go to someone else for your service.

Edit 7/29/24: MY INTERNET IS CURRENTLY CONSISTENTLY OUT, I WOULD LIKE REIMBURSEMENT FOR PAYMENT OF A FRAUDULENT SERVICE Edit 7/20/24: Wow you amazing with dropping our upload speeds to 10mpbs when we pay for 100 up and 1gig down and we dont even get the download. but you guys also think 700+ ping is not an issue so i hope you enjoy your low ratings and backed up payments. FIX YOUR EQUIPMENT AT LEAST A LITTLE BIT. Unacceptable disservice. BEWARE! ! !🤡 Clown company 🤡 Top end router and modem not good enough? Why is the 1gbps (non fibre because that's too fancy for our hillbilly area) is consistently 1mbps? Nice to have .01% of what you pay for. Perhaps Mediacum should update their 20 year old boxes that attempt to run at speeds faster than dsl. Technicians gawk is awe of our equipment and are befuddled by how our connection is faulty despite having sufficient hardware. It is not our end Modem just goes, where's Mediacom. Anybody home? Oh no? You guys are always going in and out for signal because for the last 12 years we've somehow been at a magical "end of line" ??? what the ******* does that mean bro give someone else shitternet that's not how a service you pay for works 🤡 Is two different AX72 TPlink routers that change nothing with the issue not good enough? An eero is 1/16 the power and capabilities of my current router and 1/32 when you have the tplinks... Curious how weather messes with cables so much. It's almost as if Mediacom doesn't know where their broken cables are. Squirrels are goofy. I would suggest fixing this before a fcc agent needs to say hello to your offices however. 🤡👍

Worst internet I’ve ever had.

Signed up for Mediacom as they’re the only ISP in the area. Couldn't get a tech for over a week. Finally, Tech came out and said lines were cut. Almost 2 weeks later still no new lines and was billed for install and the months service. CS just keeps repeating they're coming. At this point I’d rather have a refund and a 5G service.

Mediacom cable does not honor their promotions (Switch And Save) nor do they communicate well the status of initial account information. When this was brought to their attention, they tie the hands of their customer service agents preventing them from doing anything to ACTUALLY assist the customers. Their internet service ALWAYS has issues, and I don't live in Tornado Alley. Most agents do what they are capable and have access to do in order to assist. However, that list is short. Overall, Mediacom's service is below MEDIOCRE.

Worst ISP I have ever delt with. Go with spectrum or somebody else. Unfortunately I don’t have a choice because mediacom owns the lines. Worst customer service. They can send out technicians but you have to wait almost a week or more. They fix the issue works for about a week and then goes to crap. They run maintenance on it regularly and without warning drop the internet. With all that maintenance it’s still unreliable. As stated before worst ISP out there.