MechMaxxReviews of mechmaxx.com

Response from MechMaxxAug 12, 2026

Hi Michael, we are very sorry to hear about the delay with your parts order and the difficulty you have experienced getting an update. Waiting after your order has already been paid for, without receiving clear communication, is understandably frustrating. We want to make this right and ensure your parts order is properly reviewed and resolved. Our team takes your concerns seriously and will work to determine what caused the delay and get you the assistance you need. We sincerely apologize for the inconvenience and appreciate the opportunity to address this.

Response from MechMaxxAug 12, 2026

Hi Hank, we are very sorry to hear that you have continued to experience difficulty reaching our sales team, especially after your previous experience. We understand how frustrating it is to be ready to make a purchase and not be able to connect with someone for assistance. This is not the level of service we want to provide. We appreciate you giving MechMaxx another opportunity, and we would like the chance to make this right and help you with your chipper purchase. Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration.

Response from MechMaxxJul 31, 2026

Thank you for your wonderful review. We are glad to hear you had a great experience with your WC68H chipper purchase and that you were impressed with the quality, fast shipping, and the support from our customer service team. We truly appreciate your support and hope the chipper exceeds your expectations once you put it to work. Thank you for choosing MechMaxx.

Response from MechMaxxJul 31, 2026

Hi Danny, thank you for your incredible review. We are honored to be one of your favorite companies to buy from. It means a great deal to hear that you have been impressed with both our customer service and the value of our products across multiple purchases. We truly appreciate your continued support and loyalty. Thank you for choosing MechMaxx, and we look forward to serving you again in the future.

Response from MechMaxxAug 12, 2026

Hi Darrel, we are very sorry to hear about the ongoing issues with your VAM72 and, especially, the difficulty you have experienced getting the technical assistance you need. Having two sets of belts fail after only a few hours of operation is understandably frustrating, and we recognize that simply replacing the belts does not address the underlying cause. We want to make this right. Your concerns deserve a proper technical review so the cause of the repeated belt failure can be identified and an appropriate solution can be determined. We sincerely apologize for the frustration and inconvenience you have experienced. Thank you for bringing this to our attention and giving us the opportunity to address it.

Response from MechMaxxAug 12, 2026

Hi Frank, we are very sorry to hear about the issue with your finish mower and the difficulty you have experienced reaching our support team. We understand how frustrating it is to have equipment develop a problem after only a few uses and not receive the timely assistance you expected. We take your concerns seriously and want the opportunity to make this right. Our team would like to review the issue with your mower and work with you toward an appropriate resolution. We sincerely apologize for the frustration and inconvenience this has caused, and we appreciate you bringing it to our attention.

Response from MechMaxxJul 31, 2026

Thank you for your wonderful review. We are glad to hear you are happy with the quality of your WC68H chipper and that it arrived so quickly. It is also great to know our customer service team was able to assist with your tax-exempt purchase and make the process smooth. We truly appreciate your support and hope the chipper exceeds your expectations once you put it to work. Thank you for choosing MechMaxx.

Response from MechMaxxJul 31, 2026

Hi Kody, thank you for your review. We are glad to hear your B200 is performing well and that you found it easy to assemble. We appreciate your support and thank you for choosing MechMaxx. We hope it serves you well for many years to come.