MechMaxxReviews of mechmaxx.com

Good products for the cost. Shipping partners need a bit of attention to detail though. Customers need to be a bit more proactive regarding any LTL shipments.

I enjoy the mower, but it has been over 2 weeks and I still haven’t received the belts and hammers. I like the equipment, but the shipping is slower than I expected. I guess I would just have liked updates so I would know what is going on.

I ordered a DCH7 woodchipper from this company. This product was shipped to me with a defective battery. After that, the clutch burned out with less than 5 hours of light use; It didn't even make it to an oil change. When I contacted customer service, they said it was normal wear and tear and not a warranty. I ordered a new clutch, and when I received it, the mechanic brought to my attention that there were no instructions available for the replacement. When I again contacted customer service, they just sent me a pdf of the manual, like they didn't or couldn't read my request. Then they sent me a YouTube video for the clutch replacement for a completely different machine. Then, when I finally did get instructions, the mechanic found issues with the engine, most likely what caused the clutch to prematurely fail in the first place. When I again brought this to customer service, they asked for a copy of the report and ghosted me immediately afterward. Been going on for months now, and still no acknowledgement. Save yourself the trouble and DO NOT BUY THIS PRODUCT OR DO BUSINESS WITH THIS COMPANY. Update: I received an anonymous email from "Support" stating they were going to ship some parts they thought would fix the issue. It's been over three weeks since that time, and all I have received is a tracking number stating that "label created," so I'm guessing the parts haven't shipped. No one has reached out. No one will give any contact information. At this point, I have had to hire a hauling company to remove the debris from my property, as it has now caused irreparable damage from sitting for months. This company simply does not care.

it was easy to purchase equipment from Mechmax. The sales representative was knowledgeable and efficient. The ordering process was smooth and delivery was prompt. Due to the size/weight of one of the items the order had to be broken into 2 delivery locations. Sales was happly to accommodate this need. At this time I would highly recommend buying from this company to avoid the hassles and uncertainty of buying directly from the manufacturer.

Nothing went well. My order was supposed to be delivered 3 separate times and there was no communication or ownership taken from MechMaxx on this. I called them many times sat on hold for long stays and then would be disconnected and automation told that there is an issue.

My chipper still is not working and it will be a year in two months. Waiting for parts and waiting for service reply’s takes way too long. Not only that I have to fix it myself because no one around here will touch it.

The staff is very knowledgeable. Shipping is faster than they tell you it will arrive and I’m looking forward to years of doing

60" Flail mower is a beast. Best for the money.Quick delivery. Packaged well. Would recommend.