McGee & Co.Reviews of mcgeeandco.com

Response from McGee & Co.Sep 21, 2022

Hi Madelyn! We are so happy to hear you are happy with your piece!!

Response from McGee & Co.Sep 21, 2022

Hi Rebecca! We are so sorry to hear your order arrived damaged!! We know how disappointing that can be. It looks like our team has refunded the order but please do not hesitate to reach out if we can be of further assistance!

Response from McGee & Co.Sep 21, 2022

Hi Kari! Totally understand the frustration with the long lead times. With pieces shipping directly from our manufacturers, we try to be as informative and transparent as possible with potential delays and any back order dates. We will certainly make improvements as needed there!

Response from McGee & Co.Sep 26, 2022

Hi Kris! We are so sorry to hear about the negative experience you have had with us and the inconvenience it caused you! We apologize you were unable to get a hold of our Customer Experience team for a quick resolution. We strive to get back to our customers within 24 business hours and apologize we did not provide you with that level of service. We hope to be able to provide a better experience in the future! We really do appreciate this feedback and will be sure to pass it along to the appropriate teams for review!

Response from McGee & Co.Sep 21, 2022

We are so sorry your client received a damaged rug but happy to hear our team was able to help you quickly! Thank you for the feedback, Jennifer!

Response from McGee & Co.Sep 21, 2022

Hi Lisa! Thank you so much for providing this feedback! We apologize you have been waiting so long for your product. We know how frustrating that is - especially when the items are just small decor pieces! We have been working on a process overhaul and major upgrade in technology at our Fulfillment Center, which has caused some extensive delays. We are working to ship orders out as quickly and thoughtfully as possible during this time. If you would like to cancel your order or need further assistance, please do not hesitate to email our Customer Experience Team at [email protected], and we will get you taken care of!

Response from McGee & Co.Sep 26, 2022

Hi Nicki! Thank you so much for taking the time to provide us with this invaluable feedback! We strive to get back to our customers within 24 business hours and apologize we did not provide you with that level of service. We really do appreciate this feedback and will be sure to pass it along to the appropriate teams for review!

Response from McGee & Co.Sep 28, 2022

Hi Lauren! We are so sorry to hear you are disappointed in the quality of your pillow. We want to ensure you are receiving a product that you not only love, but that is also in perfect condition! We have passed along your feedback to the appropriate team for review!