TD
Great Product but Service Sucks!!!
I have been on TRT for a long time and I have worked with a few different companies. I opted to switch because they provided a cream instead of injections ….. something no other company currently provides. I love the product but the service is so bad. I never know what’s going on and getting a hold of a live rep to talk to is incredibly challenging. After completing my blood work and sending it in they shipped me the meds. One week after starting the regiment I got sent another blood work kit and charged $115. I was never told that I had to take another test so soon and I’d have to pay for it. So that’s another $115 added onto my initial payment of $550 . I send in the labs but no one contacts me to go over the results. A month and a half into the program and I am out of cream. I thought I paid for a 3 month supply? I’m told I have to fill out some questionnaire but I have no idea where to find it. Any ways it’s been a complete nightmare and I feel completely robbed!!!
Response from MaximusMay 28, 2025
We take your concerns seriously and have attempted to locate your account in our system to address them directly. We utilized Trustpilot's "request for information" feature to try and connect with you, but unfortunately, this request was denied, which has prevented us from identifying you as a customer. We would like to clarify a few points: The cost of lab work is outlined on our website and during the sign-up process so that members are aware of these charges upfront. Regarding access to necessary forms, the medical questionnaires required for prescription renewals can be found conveniently on your personal Maximus dashboard. Additionally, our clinical team is available to address medical questions and review lab results through our secure EMR (Electronic Medical Record) platform. Since we are currently unable to identify your account, we kindly ask you to reach out to our support team directly. Please reference your Trustpilot review and ask to speak with a manager. This will allow us to understand your specific situation and work towards a resolution. We are committed to providing a clear and supportive experience for all our members.