Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
maximustribe.com
Website
maximustribe.com
Category
Hospital & Emergency
Location
Santa Monica
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Thanks for the positive feedback, we appreciate your support.
KH
Kiefer H.
Very professional
Very professional and the doctors actually listen. I would have like a better understanding of the refund policy. In the sense what would happen in the middle of treatment.
Response from MaximusMay 28, 2025
We’re grateful for your kind words about our team and the care you’ve received. In accordance with FDA regulations and federal law prescription medications cannot be returned and we don't issue refunds once treatment has been delivered or medication has been shipped. We always aim to ensure patients feel confident and informed before moving forward with any treatment.
TL
Tyler L.
I'm being billed for medication they're…
I'm being billed for medication they're not dispensing to me. They're not doing any follow-up blood work. Quoted me a price of $69.99 for a lab test kit that's included in the subscription. Their customer service is TERRIBLE the only way to get a returned phone call is to leave them a message requesting to update your payment method. The Enclomiphene Citrate protocol prescribed for boosting testosterone did absolutely nothing for me. After being on said medicine for 4 weeks no follow up blood work was requested. Don't waste your time and money with this COMPANY.
Response from MaximusMay 27, 2025
Thank you for sharing your experience. We are sorry to hear that our service has not met your expectations, and we appreciate the opportunity to address your concerns.
Regarding your billing and medication, our subscriptions are billed at regular intervals (monthly, quarterly, or annually) based on the plan you selected at signup. Medication is prescribed by our affiliated physicians after the required medical questionnaires are completed. This is a crucial step to ensure safe and appropriate treatment. If you believe you have been billed for medication that was not dispensed due to an uncompleted questionnaire or any other reason, please contact our Customer Support team. We are more than happy to review your account and ensure your billing aligns with the services and medication provided.
We also want to clarify the cost of lab kits. These are a third-party service and, as outlined on our website, the cost for these kits is separate from your Maximus protocol subscription. Follow-up labs are an important part of monitoring treatment efficacy. If you encountered issues ordering a follow-up lab kit, or if one was not provided as expected, our support team is available to investigate and assist you in obtaining one.
We sincerely apologize if you experienced difficulties reaching our customer service team by phone. Our team was recently impacted by a high volume of inquiries, which may have led to delays in call-backs. We understand the frustration this can cause. Please know that we offer several other channels for support, including text, live chat, and email, to ensure your concerns can be addressed in a timely manner.
We understand your disappointment that the initial treatment protocol did not yield the results you hoped for. Individual responses to medical treatments can vary significantly. Follow-up lab work is indeed a key component in assessing how a treatment is impacting an individual's hormone levels. If follow-up labs were not completed or provided to your physician, it would be difficult to evaluate the treatment's effect accurately. Our medical team is committed to finding the right solution for each patient, and if one treatment option is not providing the desired symptom improvement, they can explore alternatives based on a comprehensive review, including updated lab work.
Please be assured that the health and well-being of our patients are our utmost priority. All our affiliated clinicians are dedicated to providing the highest standard of care and ensuring every patient receives the treatment they deserve. We are committed to transparency and effective communication.
We encourage you to reach out to our Customer Support team again through your preferred channel so we can look into your specific situation in more detail and work towards a resolution.
MG
Matthew G.
Maximus Provides a Great Service
The communication with their Dr's is fantastic. They have a great process in place. The in-home blood draw for lab testing is quick and easy, and very accurate. The products offered are also extremely high quality. Overall I'm very satisfied with the service and products.
Response from MaximusMay 28, 2025
We’re glad to hear the convenience, quality, and communication have all met your expectations.
JM
James M.
Prompt replies and they have good…
Prompt replies and they have good doctors who listen.
Response from MaximusMay 28, 2025
Thanks for the positive feedback.
GG
Gibson G.
Great experience so far!
Maximus has been very prompt in responsiveness and very elaborate in their explanation of their product and procedures. The doctor was helpful in explaining the results of my bloodwork and how that relates to the protocol as well as being able to answer any questions or concerns I had.
Response from MaximusMay 28, 2025
We appreciate you highlighting the clarity and care you've experienced with our team.
RS
Rick S.
Maximus continues to impress
Maximus continues to impress. Their customer service, very attentive MDs (Dr. Alvarez has been great), and prompt deliveries are still on point. The ease of adhering to their protocol is notable. They continue to perform as advertised. The product is top notch and I’m feeling great. Very satisfied customer here.
Response from MaximusMay 28, 2025
It’s great to hear the care and the product quality are making a real difference.
DA
Darrell
Great Company
Great Company! Been on 2 Maximus Protocols for 3 months now. I have seen great strength gains in the gym as well as reduced recovery times.what’s soreness these days? Sleep has improved greatly. Starting to get in the gym at 5am these days and not be exhausted come bed time. Great life improvement in just 3 months.
Response from MaximusMay 28, 2025
We’re glad to hear the protocols are driving noticeable improvements.
