MaximusReviews of maximustribe.com

Great product selection, cost effective, and my treatment is working!

I signed up for Maximus and was notified that my order was shipping on 6/6, however I was not provided a tracking number or link. I checked back to my account several times over the next week to see when this would be updated, however, Maximus has several processes in place to stop you from reaching a real human when you need help. First, the website banner said that shipping could take up to 10 business days to prevent you from reaching out. The FAQ directs you to check the shipping status on your account page, however this does not have any tracking number or link and is never updated. Even today as I write this review 2 weeks after shipment, the status still says “in transit”. Then when I finally decided to reach out, my email was intercepted by a chatbot that again gates you from a real person. I finally got to customer service 10 days after shipping to ask for a tracking link, when they replied that my package had been delivered a week ago. Had they provided the tracking info (as is standard for any online store), I could have followed up on it immediately. However, since I didn’t have the info I found that my package had been sitting outside for a week, and it had been out a total of 11 days by the time I retrieved it. I live in an apartment with 2 entrances, one that leads straight to my apartment and another that is connected to a common courtyard. The delivery person had left the package on the other entrance so I had never seen it and it had been sitting on pavement for a week under direct sun in 90 degree summer Southern California weather. Obviously the package was already hot when I got it, so I asked for a replacement. Customer service refused to send a replacement because the package had not been in weather greater than 104 degrees. However, a package sitting in the sun for hours on a paved surface reaches temperatures much greater than the air temperature so I do not feel safe taking this medication. Furthermore, customer service refused to replace the medication since they didn’t have proof that it had been exposed to temperature that warranted IMMEDIATE disposal. This was a 3 month prescription and even when only exposed to temperatures as low as 86f, it is stated that the medication must be disposed of within 30-60 days. Since customer service has not been helpful, it seems the only resolution is to dispute this charge with my credit card and not recommend using this company again. 6/23 update: A customer service assistant manager reached out to me following this review. They were very polite and extremely fast to replace my order, which I received today. I was also asked to consider changing my review based on this experience, so I have updated my rating from 1 to 3 stars. I really appreciate this company’s willingness to resolve my issue after this post was made, because honestly it is a very stressful experience to have a $300 charge and no useable product. So I am very thankful for that. However, I would like to reiterate that after I found my package warm after 11 days of being in transit/outside in the summer, I asked customer service to replace my order and they assured it me it was fine. When I responded why I did not believe so, a separate customer service representative emailed me back that they would not be replacing the medication. Thus, it’s reasonable to believe that if I had not gone above and beyond to write this review on trust pilot I would not have received a replacement. I find this strange for prescription medication, since in all my experience with prescriptions and doctors I am always advised to be on the more cautious side. I find it very hard to believe that a doctor would have advised me to take this medication as Maximus had. Lastly, most people are here and paying a premium because they want anonymity in obtaining their prescription. Having to contact customer service, write a public review, and even being asked to schedule a phone call with the customer service assistant manager takes some of that away. So if you don’t mind going through all those steps, I am sure you will be 100% satisfied purchasing from Maximus. If you aren’t willing to go through the hassle, you may not get what you paid for.

I love the ease of getting what I need from one place

Doctors are very experienced and will customize your treatment based on bloodwork. Since starting treatment, my hypogonadism is gone, with healthy testosterone levels, and my glucose levels are finally below prediabetic levels.

So far (almost 3 months in). Maximus has been great to work with. Any issues with anything that come up, they are quick to resolve in a hassle free way. As far as the protocol I’ve been on, it’s still a work in progress, I definitely experienced initial boosts in all the areas of concern, (enclo protocol). Took about 2 weeks to start to feel these benefits. Levels went up 66% on everything in just 2 weeks as well. So as far as that goes, great! May not work for everyone. After 9 weeks in I feel like my experience is dropping off slightly. Cannot blame the protocol for thus, just could be life and old age tearing me down. But I’m working with the team to see what we can do to keep me moving forward, and I’m highly confident that Maximus will prevail.

Excellent products that actually work as advertised! Great service & delivery too. Highly recommend!

When a blood test came back from the lab with some missing information, customer service reached out to me to let me know and immediately ordered me a new test. I was very pleased with them taking proactive steps to solve the issue on a timely basis so there were no disruptions in my prescriptions.

Professional service and quality products