MaximusReviews of maximustribe.com

So far so good. No hiccups.

If I could give it a 0 I would. Worst experience ever buying anything from any company. They constantly lie about timelines at each stage (identification, medical review, etc.), and when you reach back out to support, they respond only about 1/3rd of the time and the problem persists. Really, spend your money elsewhere, this is a scam and they will not fulfill the order and will make you waste your time.

Gabriel really helped me sort scheduling out. He was patient and responsive. He should get all kinds of chocolate and accolades and maybe even a day off for his hard work!

Legit, fast and responsive service. They also make sure your labs are up to date and take care of you.

* * * 大大 Verified I have spoken to SHAYNE. I have spoken to, texted and emailed several representatives from your company. SHAYNE is, by far and away, the most proficient and helpful person I have contacted. I would like to send someone an email or fill out a questionnaire giving your praise. Your helpfulness should be rewarded and not go unnoticed. Shayne spent a lot of time with me straightening out my account and assisting me. Service like this is what customers want. Service like this will make me a lifelong customer other representatives need to take a lesson from Shayne. God bless him for all the hard work he did and straightening out my account. I wholeheartedly recommend him for a raise or bonus! I am not kidding!

Wouldn't cancel and said I signed up for year and had to honor the whole year month after month of no products. They can't send me products because I didn't take a doctor meeting but they keep charging me over 200.00 a month, and they don't send anything. Then refused a refund. And you can't cancel until the year is up. So I reported it as fraud, bank refunded me and I changed my bank card so they can't charge it anymore. Very very pointless and weird behavior.

So far Maximus has failed to provide me any substantive update on my order. The pharmacy received my order 10 days ago. Was quoted 3-5 business days. It's been 4 days since asking for an update and they can't provide one. You'd think a company who supposedly has its own pharmacy would be able to at the very least keep you updated. Don't know if I'll continue with them if they can't provide updates or reliable shipping of medication. Edit and update: Manager stepped in and took ownership of the situation. I am pleased with the level of communication that I received once the situation was escalated. I have been assured my refills will be prompt and they did get my medication overnighted. I have updated my review to 3 stars for now and will update again should the experience continue to turn towards positive. Update 2: Maximus had what I would call a hiccup in service delivery upon starting however since then customer service has been excellent, meds have arrived on time, and even ordering a new product was quick to arrive.

There are plenty of options for this type of service—pick one of them if you want to avoid frustration. According to TrustPilot, 100% of negative reviews get resolved within 48 hours. I’m using this as a last resort before canceling. The only reason I haven’t already is because I’d prefer not to restart the entire lab process with another company. If you’re considering Maximus, move along. There are other providers who will treat your questions and concerns with more consideration. I signed up with Maximus in June for the pricing and convenience of at-home lab kits. In hindsight, you get what you pay for. My issues began three months in. After completing my second round of labs, I was ready to settle into a normal routine. Instead, I’ve been unable to reorder since September, either due to a glitch in their ordering system or a physician oversight. The reorder process is completely gatekept. You must complete a monthly questionnaire before you can reorder. Fair enough, except when your physician forgets to review it. That’s where everything grinds to a halt. I’ve been trying to get this resolved since early October. The automated chat bot is nothing more than a FAQ repeater—fine for basic questions, useless for anything more complex. Direct messages get ignored. Human-assisted chats end with promises of “we’ll get your doctor to review this” but no follow-through. The client dashboard feels more like a sales portal than a support tool. It offers no meaningful way to track your progress, communicate effectively, or understand where you are in the process. Maximus sells convenience but delivers frustration.