Scott F.
Sketchy company with terrible support and communication
Communication with the doctor is very slow and complicated. If you message them through the website, it takes days to get a reply, which is usually another question that you have to reply to and wait more days to get a reply. They prefer for you to download some 3rd party message app in order to email the doctor which makes me feel like I’m not really talking to a doctor. The whole communication aspect is horrible and I lose trust quickly. I’m about a month in. I have a few pills left in the bottle and haven’t noticed any difference. I’m told my next months supply was shipped several days ago but haven’t received it yet so I hope it comes in time before I run out. Super sketchy company!!!
Response from MaximusOct 11, 2023
Hi Scott, Thank you for taking the time to share your experience. I genuinely apologize that Maximus hasn't met your expectations, and I want to address each of your concerns. Our commitment is to respond to our clients within 24 hours during the workweek. I understand that any delay, especially over weekends, can be frustrating, and we're consistently working to enhance our communication channels. The third-party application we recommend is strictly used to ensure your Electronic Health Records are safe, secure, and encrypted. It's our priority to maintain the highest standards of privacy and security in line with healthcare regulations. Regarding the product efficacy and shipment, hormone optimization is a tailored process, and sometimes it might take a little longer to notice significant changes. Rest assured, our team will follow up with a blood test to determine the best course of action for you. We'll also ensure that your shipments are timely so you never run out of your medication. Once again, I appreciate your feedback. It's valuable insights like yours that drive us to improve and serve our clients better. Warm regards, Dave




