Maven PetReviews of maven.pet

Tried the product on 3 pets and it didnt work for any of them. They could all be playing together for a while and it would pick up on one sensor but not the others etc. Whole walks didnt get picked up as well. I got the response of making sure the sensor wasn't on too tight or too loose - they weren't, they were on as directed and comfortable for the pets. As the activity monitoring was so inaccurate I couldn't trust that any of the other health information was either. Therefore I asked to cancel. This was within the 30 days 'no questions asked' return period. The terms of this state you'll receive a refund minus shipping costs. As I didnt pay shipping costs I didnt expect any to be deducted but this isn't the case and £9.99 was deducted because this is what it would have cost if I had paid it. Absolutely ridiculous and completely misleading terms - I'd therefore also be cautious of what else they're misleading people on. I've reported to the relevant regulators/authorities and my bank. Update- after I left this review I received a text message saying it was from the CEO and asking if I was available to call so they could understand what happened and fixed it. You can't reply to the text, so its pointless. I've also already explained everything in this review and in the email conversation that was had before I left this review. What happened? - the terms and conditions are misleading, and they're robbing people. How can they fix it?- change the terms and conditions, and stop robbing people. It's not difficult.

I’ve been using this with my indoor cat for a couple weeks and so far, it’s been working great. The data given on the app is consistent with her daily activity. The battery life on the sensor is also pretty good — it can go a few days on a single charge. So far, i am very happy with my experience and would definitely recommend.

We’re only a week in and already I’m very happy with my purchase. Love being able to see his activity and sleep, we’re just about to get the patterns set after 1 week of 24/7 wear and I can’t wait to see the info we get from here. Highly recommend if you’re an anxious dog mom and want to track their stats.

the sensor and clip to the collar are not fit for purpose they come off when she’s plays

8/30 update: My dog had a run-in with a skunk, and Maven quickly replaced the unit at no cost to me. None of the shipping issues from the first time. There have been a couple tech hiccups along the way, but they are usually fixed soon after I report them, with good communication from the team. There have been recent updates to features for cats. I am very happy! 5/5 update: I finally received the package! Setup went quickly and easily, and the devices are charging now. The app is very intuitive, and the instruction manual is clear. My only/biggest complaint is just not getting the tracking information so I couldn't get these earlier. Will update on functionality of the collars after use. 5/2 update: I heard back from the shipping carrier, and the information has been received by customs. Hopefully another 3-4 days. 4/30 update: I finally heard back, and my shipment was held up by customs, awaiting further detail. Maven provided my tracking information. Since I didn't have a tracking number to look up before now, there's no way I could have known it was awaiting that, and I haven't gotten any voicemails or emails from the carrier. Customs isn't allowed to hold packages longer than 10 days, so I have 2 days to get this resolved before it is returned to sender. 4/29: I ordered this a week and a half ago for medical monitoring of my 14 year old cat. I need to monitor sleeping breath rate. I still have not received anything or any tracking or shipping information. I emailed several days ago and have still not heard back. But the money has come out of my bank account so I’ve paid for time I’m not getting on the subscription and I’m not able to monitor what I need to on my cat.

I will update this as time goes on, but so far the customer service has been slow and nonexistent! They only have an email to reach them, which is the most frustrating part when you have any kind of issue you have to depend on waiting for an email back that goes into inbox is full of thousands of other pieces of spam and junk why people don’t want to use regular communication anymore. I don’t know. Spend the extra couple bucks and talk to your customers

Maven provided excellent technical assistance setting up the unit. I am able to track my dog's sleeping habits; an important metric to understand if she is relaxing and getting restorative sleep at night.

Product was shipped and delivered swiftly within no delays. Hoping this helps pinpoint where our dog's stress originates. As well as to keep track of potential signs of seizures.