Leo
Update on usage a couple of months in. Customer service is worse than any other service
UPDATED AS OF AUGUST 2026 we have had these for a couple of months now. The data given is very general in chart form with tiny writing and no way to drill down to more specific info. Some information is misleading such as giving high respiratory rate alerts because the dog was dreaming. The battery life is crap as we are charging these twice a week. I paid for a year of service on two devices. I will give them a few more months and if they don’t impress me they will get put in the drawer and won’t renew the service. June 2026. So far the customer service is worse than any other tracking service we have used. No idea how the health tracker works because we have not received it yet and they keep emailing us to set up the tracker. We were told on the 11th the package shipped and it would be 3 to 5 working days to receive. They obviously ship from china through shipbob. Instead of gaslighting me saying the courier forgot to scan it, tell people ahead of time you don’t actually stock the tracker and the actual time it takes for shipping. Then there wouldn’t be an issue for people that don’t mind waiting for a medical tracker for their sick dog. I definitely would have went elsewhere if I knew it was going to take almost a month to get.
Response from Maven PetJul 10, 2026
Hi Leo, thank you for your review. We're sorry that your first impression of Maven wasn't the best, and we've followed up with the shipping carrier to ensure this does not happen to other orders in the future. Now that you've received your order and paired your sensor, we're at your disposal if you need any help going forward. Just let us know if that's the case! Thank you for your patience during this process, and best regards


