Mattress FirmReviews of mattressfirm.com

We came in 30 minutes after talking with Lisa and Julissa was an Excellent Salesperson Excellent is all areas.

I purchased a new mattress Midnight Matt King Prime at the Upland Square MattressFirm store. The salesman Jack Cannon explained in detail what mattresses are all about and what to look for in matching your needs. He was professional, courteous and answered all of our questions with his expertise on the subject. It was a pleasure to do business there and I would highly recommend going there if you want to make the right choice.

Only 1 year into owning a Sleepy's brand mattress, purchased at Mattress Firm. The mattress sags tremendously in each location where my wife and I sleep. After reaching out to Mattress firm for a warranty claim, they quickly denied the claim, stating that our bed frame has voided the warranty. A bed frame that properly supported the previous mattress for 10+ years without issue. Stay away from this awful company! They denied our claim in less than 4 business hours. Guest that would be one positive; their response time was impeccable.

I was given a delivery date for a delivery to elderly family member have wife over there for the weekend to receive delivery. One day before delivery. I get notification that the mattress and box spring will not come for another 3 weeks. After I've already waited two weeks from purchase date. Will never use this store again want nothing to do with their brand. Completely unacceptable. And absolutely zero customer service some stupid automated system that doesn't work

I bought a intellibed from mattress firm. The gentleman that helped me was very helpful and the mattress felt great. It was a $4,000 mattress for a twin bed. The first night of sleeping on the mattress I knew there was something wrong. It was like sleeping on cardboard. In my opinion it was defective. From my understanding you had to keep it for 22 nights and I did that. I went back to ask them to take it back today. I did not want to buy another mattress from them because I worried another mattress would be defective. The deal is if you buy another mattress from them there's no restocking fee, but if you don't they charge you a restocking fee based on the price. So the more expensive the mattress the higher the restocking fee. It's 20% of the original cost. To restock the mattress was $500. It's a rip off, don't ever go there you'll be sorry. This should not even be legal And I would not recommend for anyone to buy a mattress from mattress firm.

Do not trust them!!! they failed to deliver on time, blaming their system for not having my delivery address, even though they did have it and the had my number, no one called or explain, I did touch base with them only to get mad again, they tried to set up a new delivery date in 3 weeks(and that when more than 2 weeks past from my order), that made me think that they may have supply issues and they using lame excuses to cover that, looking at some of the reviews here confirmed that for me, PLEASE STAY AWAY FROM THEM!!!

Horrible!! Inside salesman price gouges. Came home ordered online for cheaper price and have yet to receive items(2 months now). They schedule a delivery and then email they can’t make it due to some excuse. I’d ask for refund but I purchased on a loan and took a hard inquiry for it😩

DO NOT ORDER CROM THIS COMPANY!!!! I see that I’m not the only one by the reviews I have read that did not get my mattress on delivery day! A call would have at least been helpful! What kind of company doesn’t deliver when they send out a confirmation A MONTH PRIOR and doesn’t even call to let anyone know!!! On top of that the have no live people to talk to!! This company is a joke!!!