Mattress FirmReviews of mattressfirm.com

Rory at the Draper office and Utah was so professional and extremely helpful! The store had already closed and he let me come in anyways. He let me try out several beds and help me find a great price on a mattress that was even on sale and had free delivery! I was so grateful he went out of his way to stay open for me. I’ve had months of mattress anxiety and he brought peace to my mind finding a great product at a great price!

I spent $4000 on beds and frames. One was a king size with adjustable frame, the mattress failed and slides off the end of the bed after about 6 months but I did not file a claim for an additional 6-12 months.It was denied because of a stain from spilled juice--totally unrelated--I will never buy from them again

First the website wouldn't process my order, nothing wrong with my card I called and checked. Then once it finally gets processed they tell me 2-3 days delivery. 3 days later I'm told 7-10 days. Now today, the next day, I'm told 10-14 days. I asked for to cancel my order and to be refunded my money. Once the order was canceled they then told me that the refund would take 10-14 days. This company is horribly mismanaged, unorganized, and the customer service is clueless once you actually get to talk to somebody. I would rate this experience as being on my top 10 list of biggest mistakes I ever made. Don't make the same, support the smaller family businesses like I will in 10-14 days.

Good luck getting anyone to talk to you

I am a college student who was in urgent need, because my old mattress from Ikea has become too sagged for my comfort. Thus, I decided to go mattress shopping and one of the stores I visited happened to be the MattressFirm located on 1245 S. Main St, Walnut Creek, CA. I was greeted promptly by one of the employees who's name was Saul Murillo. He aided me in my search for a new mattress and described all the details along with the pros and cons of each mattress. His customer service was exceptional, so I knew that I could not leave the store until I found the right mattress with his guidance and expert knowledge. I have just bought a full mattress from MattressFirm all thanks to Saul's interest in making the process as smooth as possible. If you happen to be in Walnut Creek and are looking for a mattress then definitely stop by this location and ask for Saul, since he is always compelled to help YOU find the Perfect Mattress! Cheers-

I had order a mattress in August 2020 was supposed to be delivered in Sept. 2020 I got 3 emails about the delivery getting delayed that I finally filled out a form to have it canceled. I haven't received an update on my refund since, right now I checked the order status it says it was delivered Nov. 1, 2020 that is not true I've been home for the past 4 months I would of known if it was delivered. I should of read the reviews before I ordered online. Waste of my time & money. I will keep filling out a form everyday til I get a reply, can't talk to anyone by phone. POS company!

I purchased a mattress today at 1825 Rockbridge Rd Ste 12A in Stone Mountain, GA. I purchased a TEMPUR-LUXEADAPT SOFT mattress. I only went in to look around and get a feel for the mattress. I had no intentions of buying anything there. I was going to do in online. However, the salesman was extremely polite and informative. His name was Travis Martin. I actually made this purchase because I noticed he approached every customer as if they were purchasing the most expensive Mattress in the place. Travis has excellent customer service skills. I'm also in sales and he sold me! That's not easy to do. Thank you Travis for an pleasant experience.

I ordered a mattress that was supposed to arrive the end of November, I get an email 2 days before delivery that it is delayed until the end of December. Now 2 days before delivery i get an email that it’s delayed ANOTHER month until February. At least give me a heads up. A call or something. Is the mattress out of stock? I would have canceled my order early on if that was the case. Doesn’t seem like I’ll ever get my mattress at this point.. I ended up buying from another company and waiting for my refund. Don’t use this company.