Mattress FirmReviews of mattressfirm.com

If there were a 0 star option, I’d pick that. Everything the sales team tells you is a lie. You can’t even talk to a manager if something goes wrong. This is the most poorly managed joke of a company I’ve ever dealt with. I’ve gotten better customer service & follow through from foreign companies. So, what happened? I wanted to order an adjustable bed frame and mattress. I talked to their chat representative, who convinced me to do it as two orders. She promised it would not affect delivery, that both items would arrive together & my old bed would be taken away. I explained that this is very important because I have a disability. Today, the day of the delivery, I happen to notice that the frame is supposed to be delivered today, but the mattress won’t be delivered for 5 days. Not only that, the mattress is “contact free” delivery, meaning they won’t take away the old bed. So my choices are either no bed for 5 days and no way to get the bed inside, or put my old mattress on the new frame but still have no way to get the bed inside and no way to dispose of the old mattress. I spent the entire day trying to reach a manager or someone, anyone, who could help me. No help was provided. Their chat experts didn’t even seem to be able to understand the problem. The last one told me that it could be fixed, but only if I refused delivery today and contacted them again tomorrow. She couldn’t even give me a dedicated person or line to talk to. I canceled the order. I won’t be doing business with them again, and I recommend you don’t, either.

Would be 0 stars if possible!!!! Communist company. Won't sell my pillow products anymore because the owner of my pillow Mike Lindell has "PROVIN" ELECTION FRAUD!!!! I hope this trashy company goes bankrupt and 80 million TRUMP supporters will not support any communist company that tries to suppress free speech!!!!

Horrible customer service but the mattress looks good so far .

First they should explain that buying a mattress that you test with a box spring is going to feel different on an adjustable base. But they probably do not know that. My Kingsdown feels as hard as a rock on the base. They forgot the headboard brackets, I had to go to the warehouse and pick them up wait for another delivery date for them to install. Now the delivery guy tells me they sold you the wrong brackets I can't install them and set up the headboard. Still waiting for a call back. Next time I will go with my gut and buy it from the furniture store we buy our furniture from. I would give them a zero if I could.

Mattress Firm North Lauderdale - Their guarantee is BS. They fail to mention the restocking fee of 10% AND $100 delivery fee to exchange mattresses. My mattress had mice in it. They brought me a new mattress, same problem. They tell me I'm crazy, meanwhile 2 exterminators told me the mice can not get out of the mattress and will soon die inside of it. That'll smell nice and come with many diseases. They don't care and won't return my calls. DO NOT SHOP HERE! Update: a manager finally called back and made everything right. Went in and ordered another mattress, thought all was great. New one comes from a different warehouse in 2 weeks. 2 Days later a higher up manager called to give me a hard time about it and was just nasty. I'm thinking I should cancel the new new new one and get my money back or dispute payment on my credit card. She had no right being nasty, I should be, this is ridiculous!

We purchased a mattress and box springs 2 years ago and the bed has deformed in the middle. Mattress Firm will not stand behind their product even though they installed the box springs and mattress. I will never buy a product from Mattress Firm and I will tell as many people as possible about this problem.

HORRIBLE. I got a mattress while yes on outlet but per their policy to return a mattress it must be in like no condition. Well this mattress never should have been resold. Now I’m fighting to get another one and the mattress is actually terrible! Poor customer service. Zero care or wanting to correct anything. I was told I could speak to anyone but the two people I spoke with told me they couldn’t help because they weren’t on my sale or whatever. Lies. They tell lies to get you to buy and send you garbage!

I purchased a mattress from them2 yeas ago in Poughkeepsie,NY I had to return it because it was defective. Got another same thing now #3 has made impossible to sleep on the right side of the bed. You slide or fall out of be. This has been going on since November 2020. I really have gotten any help from the store or the warranty dept.