Mattress FirmReviews of mattressfirm.com

I purchased a rather expensive sheet set from this company in December 2021. With regular wear and wash, the sheets started separating from the elastic on the corner which makes the fitted sheet practically useless. I contacted the customer service chat feature (there isn’t an option for phone calls) and was told that there is only a warranty for replacement for 120 days and did not offer any other options. Poor quality and poor customer service!

i didnt receive what i ordered by its ok, because it also features my bed so thanks

If you buy a pillow from MF, please be aware that it is a final sale. The page with the pillow I bought does not mention it, I learned it from customer care, but you would not be able to find this information on the page that displays the pillow. I feel like I have been cheated. I will not recommend this company and take my business to another place. Customer service is insulting.

The coordination of delivery in NYC is awful. They don’t show up when they say they will and their so called tracker app is useless. Definitely avoid them when buying in NYC

I had trouble with the adjustable base which was a temperpedic. I called mattress firm and they wouldn't do anything about it. I've had the bed for 8 months and the manager of the store basically just said well call tempurpedic. They weren't going to do anything. I will not buy from them again..

I had the best experience with mattress firm in hagerstown. Mariah was absolutely amazing and was so helpful. She saved me from a disappointed online purchase i made without trying the bed. Needless to say, I came in to store, she helped me make a switch with and upgrade. Awesome experience!

DO NOT BOTHER! We paid thousands of dollars for a mattress only to be EMAILED hours before it was supposed to arrive to say the bases would now be over a month late and the mattress was no longer available. We already scheduled our old mattresses to be removed, so we now have no bed. The email we got was not apologetic in the least, made it seem "unavoidable" and "unknowable." Needless to say, as a pregnant woman with no bed, I am outraged.

After purchasing a headboard for my mother, located in a different state, she stated that the headboard was closer to black, rather than the Dark Gray depicted online. 10 days after my purchase, I contacted the company via both chat and phone AND was informed by each that headboards could not be return. I merely wanted to exchange the item for an identical item in a different color - THEY WOULD NOT EVEN HONOR THAT REQUEST. I was merely told that this was disclosed online (for "sanitary reasons"). However, there was nothing in the actual order confirmation that revealed that headboards could not be returned. I find this odd because they tout their 120 Day return policy on mattresses, but headboards don't qualify. Which of those two is actually more unsanitary??