Mattress FirmReviews of mattressfirm.com

Went in to Mattress Firm, Jenkintown PA, ask for a copy of my receipt. Met my nightmare. Hamed from Haiti turned out to be rude and loud, so much I had to ask him to lower his voice. He became agitated because I complained about my missing receipt. He lied and said that’s normal speaking voice that I call yelling - compared with other times when he was not yelling. I told him his lies are recorded on the stores cameras, and that’s the only time he pretended to be gentle. He could not find my receipt. The mattress itself hurts my back like crazy. I submitted an online claim and showed proof of the obvious sag in my six month old mattress. Sterns and Foster is overrated in my opinion. Their firms are only semi. I may end up trashing my mattress if I want to keep a straight painless back.

Stephen was extremely helpful and hospitable. Spent a lot of time making sure we got the perfect mattress to fit our needs. Would highly recommend

This is the worse mattress I ever had !! The mattress sags in the middle where we sleep. It has no support. It's terrible and we spent a lot of money on this mattress. Our mattress isn't very old and is terrible !! NEVER BUY ANYTHING FROM MATTERESS FIRM !!!

Worst service and product support ever. Basically sent the manufacturer’s warranty despite the fact that the mattress was a subpar product. After one year, it’s already at close to 1” indentation despite my husband and I being average sized (128lbs and 180lbs, respectively). Will never ever buy anything from Mattress Firm. Would never recommend them. Overpriced, crappy mattresses despite claims to the contrary. They have their own “brand” of products by national brands - we have another Simmons Beautyrest mattress that is being used in our guest room. Still in GREAT shape after eight years but the comparable one we thought we purchased from Mattress Firm is already sagging after 14 months.

I got a good mattress I think, however, I wished to set up a further purchase on my adjustable base but it was not included in the order or delivery which was platinum and cost me over 100$'s. The delivery was ok except the sheets the delivery guys dropped off were wet. I contacted customer service and they said they would get back to me and they did only to tell me that I could purchase the adjustable base for a mere 700$'s....O.O....!!!!???? My advice....don't shop at mattress firm. Save a headache and try another place.

Mr. Jerry Kinion was very friendly in helpful ... Mr. Jerry Kinion also made sure that very I was completely satisfied with the mattress.

Buyer Beware!! Yes, the Ventura salesperson was very nice and seemed knowledgeable. My husband and I decided on a Stearns & Foster mattress. It was the most comfortable one in the showroom and, there was a 120-day sleep trial so what was there to lose? We ended up not buying the mattress in the store. But, because of our experience at the Ventura location, we went online to buy the mattress. Well, after 2 months we were not happy. I was waking up with back pain every day (I previously had no back pain, even on our 15-year-old mattress). I tried to return the mattress and was told there is a $99 delivery fee and a 10% restocking fee (capped at $250) if you choose to exchange it. But if you choose to return it, there is a $99 delivery fee and a 20% restocking fee (capped at $500). The mattress we purchased exceeds the cap. I considered exchanging the mattress ($349) and then if the second mattress didn't work out ($599) and I returned it, I would be out $948 with NO MATTRESS. If you value your hard-earned dollars...I would recommend you weigh your options carefully. Had the salesperson explained this, we may have chosen differently. Of course, that's their job, to take your money. Other companies offer much more reasonable return policies.

Awful! After paying over $2000 for an adjustable base and an additional $150 for set up and haul away, the delivery man informed me that they don't haul away adjustable bases which were purchased from other stores. This, of course, is not mentioned in the description of delivery charges. I canceled the order, but Mattress Firm refused to refund my money. These people are crooks. They will happily steal your money. Run, don't walk, to any other retailer!