Mattress FirmReviews of mattressfirm.com

Mattress firm at Durbin pavilion, omg the service is terrible. The amount of attitude I got was insane. They practically accused me of not having an answer of whether I want to buy it or not within a minute of being there. I hate it, that place and the staff made me wanna throw up from the interaction. NEVER buying anything from there.

Joe and Juan helped us and did a fantastic job. Great customer service. Thank you

My salesman today was Awesome!! Very helpful, very thorough very sympathetic and very understanding. The reason why I came back today was because I had a mattress warranty. When I originally purchased the mattress, the lady that helped me who was also the manager at the time she overcharged me and pretty much robbed me. I was approved for a credit there she made sure that I used the whole credit on my purchase, she didn’t tell me I was purchasing all of the items that I received. She said that she was gonna include those so she made me think she was giving me those. She said I will. I will include free pillows. I will include a mattress cover I will include a sheet set well in the end she charged me for everything so she misled me. I’m very upset about that. That was thousands of dollars that I could not afford to spend. I am a senior citizen and on a fixed income. Praises to the young man that helped me out today. He was the best.

Our sales agent Theresa was great. All our questions were answered and she was so patient showing us all the options and ways to get the best what we’ve been looking for.

I went into the store to buy a cheap mattress and a sales person was showing me what he had bought well instead of buying the cheap mattress. I bought a very expensive one thanks to the salesman. He was so generous and helpful on the mattress that I bought super super nice guy he needs to raise. And

Our mattress representative Marcellous was very knowledgeable and friendly! He answered all of our questions and saw to it that we received our expectations.

I went to the mattress firm store near the Louise Joliet mall. The sales clerk immediately approached me and asked me if I wanted to try their sleep test program. I said yes and she put me on it and it printed out a report. All six beds on the list were over $3000. I guess my body needed a super expensive mattress otherwise I wouldn’t be able to sleep lol. The prices are hidden until you ask about them after you lay on the mattresses. Yes they were nice but I don’t wanna spend 3 to 5000 on a mattress. Just be warned they will tell you the only ones good for you are very expensive.

Our $1700 bed and bed frame never arrived and they haven’t refunded us. My husband and I ordered a bed from the Mattress Firm on Atlantic Ave in Brooklyn, NY. We were told it would be delivered on 9/18 and that we would be given a 2 hour delivery window the day before. We got several texts messages confirming our delivery, but never got a time window for delivery. We took the day off work and waited all day for our bed to no avail. We spent almost 24 hours contacting the store trying to find out what was going on and we were finally told that if we wanted our bed we would have to pay an additional $250 and it would arrive in 3-4 weeks otherwise we could cancel the the order. When we chose to cancel the order we were told that the order was “locked” because it was past the day it was supposed to be delivered and they couldn’t refund us. They didn’t respond when we tried contacting them again so we had to file a fraud charge with our credit card. I would strongly advise not to buy from Mattress Firm.