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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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mike A.
My experience was great, sales representative was great.
Response from Mattress FirmOct 12, 2026
Hi Mike, We are glad you enjoyed your experience finding the perfect bed. We appreciate your kind words about our team member's guidance and expertise during your purchase. Thank you for sharing your positive feedback with us today. - Miles
Michael Scott J.
Jennifer (aka. Jenny) was superb!! She was well versed in the knowledge to make the decision making process, in purchasing the best bed, a rewarding experience.
Response from Mattress FirmOct 12, 2026
Hi Michael, We are glad you enjoyed your experience finding the perfect bed. We appreciate your kind words about our team member's guidance and expertise during your purchase. Thank you for sharing your positive feedback with us today. - Miles
Matthew
Helpful, informative employees
Response from Mattress FirmOct 12, 2026
Hi Matthew, We are glad you enjoyed your experience finding the perfect bed. We appreciate your kind words about our team member's guidance and expertise during your purchase. Thank you for sharing your positive feedback with us today. - Miles
Ray
Delivery guys carried my mattress & platform in & got straight to work. All business. Fast, clean, & efficient! On top of that they were extremely polite & I appreciate nice people. I will recommend Mattress Firm Highly to my friends & family.
Response from Mattress FirmOct 12, 2026
Hi Ray, thank you for sharing your experience! We’re glad the delivery team was fast, careful, efficient, and polite while getting your mattress and platform set up. We really appreciate your recommendation to friends and family! - Cheryl
George
The people, everyone there was kind, considerate. Very helpful, and went out of their way to make sure we had a good experience, especially Jorge.
Response from Mattress FirmOct 12, 2026
Hi George, thank you for sharing your experience! We’re glad the team was kind, considerate, and helpful, and that Jorge especially helped make your visit a positive one. We really appreciate the kind words! - Cheryl
Gary A.
Great customer service.
Response from Mattress FirmOct 12, 2026
Hi Gary, thank you for sharing your feedback! We’re glad to hear you had a great customer service experience. We appreciate you taking the time to let us know! - Cheryl
Tyler
Rhonda was great
Response from Mattress FirmOct 12, 2026
Hi Tyler, thank you for sharing your feedback! We’re glad to hear Rhonda provided a great experience. We appreciate you taking the time to let us know! - Cheryl
Michelle
Hannah is the best! Her customer service is very helpful and top notch! I left the store with no mattress and was sitting in my car contacting another store when she comes out and says I found another mattress for you to try. I bought it. And I came back and bought 2 more mattresses. The delivery guy was friendly. He has a fantastic smile. He brought it straight to my door and handed it to my family. Exactly how I wanted it done. My experience was exceptional!! The prices were amazing! I purchased better mattresses at extremely reasonable prices. Totally exceedingly my expectations. I highly recommend visiting Hannah in Robinson near Mission BBQ.
Response from Mattress FirmOct 11, 2026
Hi Michelle, Thank you for taking the time to leave a review. We're happy to hear about how Hannah and our team were able to assist you in finding the right fit for you! We hope you enjoy better sleep. -Maggie
