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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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John
The sales person Patrick was very helpful and made the transaction seemless and simple.
Response from Mattress FirmOct 14, 2026
Hi John, thank you for sharing your experience! We’re glad Patrick was helpful and made the transaction seamless and simple. We really appreciate the kind feedback about his service! - Cheryl
Jason
Our sales representative was absolutely amazing! She went above and beyond to make our experience a very positive one. She was kind, patient, and knowledgeable. She is the reason we will be returning customers. She was 10/10!
Response from Mattress FirmOct 14, 2026
Hi Jason, thank you for sharing your experience! We’re glad your sales representative was kind, patient, knowledgeable, and went above and beyond to make your visit such a positive one. We really appreciate the 10/10 feedback and are happy to hear she made such a lasting impression. - Cheryl
Sarah
Everything was an easy process and all interactions were polite and professional! Wound highly recommend to anyone!
Response from Mattress FirmOct 14, 2026
Hi Sarah, thank you for sharing your experience! We’re glad the process was easy and that your interactions with our team were polite and professional. We really appreciate your recommendation! - Cheryl
Marc
I had a wonderful experience at your location on Frantz Road . The salesman Kelvin was very helpful, and very professional. He’s an excellent at what he does .
Response from Mattress FirmOct 13, 2026
Hi Marc, We are happy to hear about your wonderful visit to our location. Thank you so much for sharing your positive feedback regarding our team member; we truly appreciate your support. -Miles
Lane
Samir was amazing! He helped with every detail efficiently, and without pressure but answered every question intentionally!
Response from Mattress FirmOct 13, 2026
Hi Lane, We are glad you enjoyed your experience with our team. We appreciate your positive feedback about receiving helpful assistance with your questions. -Miles
KR
Shirley was amazing! She was friendly, smart, knowledgeable and helpful! She made my dream of having an adjustable bed come through! Thanks Shirley!!!!
Response from Mattress FirmOct 13, 2026
Hi KR, Thank you for your wonderful feedback about our team's knowledgeable and friendly assistance. We appreciate your support. -Miles
Roland
Very warm reception, and caring salemenship
Response from Mattress FirmOct 13, 2026
Hi Roland, Thank you for taking the time to leave a review. We're delighted to hear that you felt so welcome by our staff! We wish you many restful nights ahead. Best, Jenna
Sharon
Jennie provided exceptional service very patient and knowledgeable
Response from Mattress FirmOct 13, 2026
Hi Sharon, Thanks for your kind review; we appreciate you! We're glad to hear that Jennie provided you with all the information you needed in order to find the best product for you. Best, Jenna
