Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Master Lock (masterlock.com) has 121 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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David C.
Screwfix did not want to know when one of my Masterlock Combination padlocks broke after 16 months use on a little used shed quoting a 12 month guarantee despite the part lifetime warranty on the packing So a call to Master lock in the USA and they are sending me a replacement and we’re happy to do so Wonderful service
Toy S.
Bought a 3 pack of keyed alike locks on line. $44.95. Came with 2 keys. 2 keys!? 3 locks, 2 keys!? Seriously, What's up with that!? Product code M115BLCTRILH
Debbie D.
Genuinely the worst company I have ever dealt with. Happy to take your money in the U.K. but offer no customer service whatsoever. None of the UK based numbers work or receive responses. The USA based U.K. help line detailed on the website is only open in line with US times and takes 30 minutes to get through to, just to tell you that they can’t help U.K. customers and advise you to call the EU helpline? No response to emails, online support form, or messenger. I’m left with a malfunctioning £300 safe that I can’t access essential paperwork for my father’s funeral arrangements and am needing to call out a locksmith at the cost of £235 during a pandemic. Please think very carefully before purchasing from master lock in the U.K.
Miri P.
LPL has been exposing & destroying the 'Masterlock' reputation for years. 100 year anniversary lock was picked apart within thirty seconds... Choose any other brand as they are leagues ahead.
Elaine M.
Seriously i would give no stars if able they only got one star as it is the lowest that can be given. This is the second key safe we have purchased and has yet again failed ( both within 12 months of purchase). The key safe would not open despite attempts by 4 different people for over 2 hours . This left my elderly disabled mother in the house alone as carers were unable to gain entry . Every attempt to contact the company failed including 6 emails ( no reply to any) and 6 phone calls 5 of which were to non existent numbers the fifth was a secretary who was at home self isolating and the best advice they gave was buy another one from screwfix and physically knock the existing one off the wall as there is no other way to rectify this . No customer services in the uk just one sales office not manned due to covid 19as per the government guidelines. I would never recommend or buy another product from them and would strongly advise against you doing so . Lifetime guarantee it states clearly on the box ....... well good luck with that one . Totally shambolic .
Rune T.
They just cut the chain in less than 10 minutes and my bike was gone.
Julian
Keybox broken after a few months. They mention that it is guaranteed for life, but when I contacted their after-sale support they never replied.
Steven R.
“Limited lifetime warranty”??? Not for me. I was told that the product is now no longer supported so am left with a holding bracket now obsoleted because of a small, broken plastic clip. They wouldn’t even share the CAD with me so I could 3D print one myself. “...peace of mind from a brand you can trust”??? I don’t think so. If this is the support I can expect for a cheap plastic clip, how much help would I get if my bike was stolen, as per the “Anti-theft guarantee” I wonder!?! I’ll look elsewhere in future, thank you very much.
