Master LockReviews of masterlock.com

Purchased the round combination lock about a year ago for my tool cabinet. A few days ago I tried 4X's to open the lock & it would not open. I trusted this lock because it's been around for centuries. I have extremely important Tools in this cabinet and I had no idea what to do. This lock is not to be trusted and it is not reliable. I read the reviews on all their combination locks and they had absolutely no good reviews. I now have no idea how to get into this cabinet

No customer experience whatsoever. Their padlocks are sold with a warranty, which is totally meaningless because the only way to make contact with them is via their online web form - I have done that 3 times over 3 weeks (uploading photos and including serial numbers as requested) and no one has contacted me. I telephoned their UK head office and there's no answer. Don't buy Master locks - buy Squires - they are really nice and helpful and immediately replaced a faulty padlock when I had to contact them.

Can be picked open using rakes and jiggling...terrible product don't buy!

Bought the master combination lock today (model M40DNUM) and followed the instructions to successfully change the combination. Now it won’t open and the combination key will not turn. I know it’s the right combination as it’s one I’m familiar with. In addition, the dial is awful and the the numbers, especially the last one, are awkward to turn and line up. I have contacted the company to request a change to a regular key operated lock so will see what they say.

SentrySafe Customer Service is non-existent. Had to wait on the phone for 40 minutes in the U.S. before someone got on the line to answer one simple question. The recording (while you're on hold) blames horrendous answering times on covid. No, they just need to triple the size of the "Customer Service" team. The Master Lock Company LLC CEO needs to be required to call the SentrySafe "Customer Service" 1-800 number to see for himself/herself how SentrySafe customers receive pitifull "Customer Service"

Master Lock Magnum model m175 xdlf The only problem with this lock is it's not really easy to open up. you really have to yank on it. Also the rubber flap on the bottom which I assume is designed for weather conditions really doesn't stay covered on the numbers. I don't understand what the point of the rubber flap is if doesn't stay covered on the numbers

I bought a 1500iD "Speed Lock" and just threw it out because it was impossible to figure out.

I can see why the reviews are so bad on here given my experience of this shambles of a Company. My company purchased a MasterLock bluetooth remote key safe via a security company and it has worked well for 6 months. We decided to install the very same product at a property in the Midlands. I went on the company website who advise customers who the selected suppliers are. I contacted all of them and the only supplier to carry this was Amazon so I went ahead with the purchase from them. The product arrived quickly, and I went to set it up as we did the first one. We were given an activation code and product ID as before and went through the simple process of set up. Both the phone set up and on-line account set up failed and gave us an email address to contact them for an 'upgrade'. We contacted them on Monday 17th May with the required information and got an automated reply that they would come back to us as soon as they could. By Thursday we had heard nothing in spite of sending reminder requests so have had to return the product. I attempted to contact them through Twitter, Facebook and LinkedIn and still got no reply. The key safe has been returned and we will be moving to a manufacturer who values customer service.