Nathan
Delayed purchase confirmation and shipping
I bought noise canceling headphones on a power buy on a Tuesday morning, and it didn’t ship until 3 days later. I thought they were going to say that my purchase was voided or they were out of stock or some kind of excuse. For 3 days I didn’t know if I was going to even get my purchase or not. I’m used to 1 maybe 2 days for something to ship. 3 days to me is far too long. After 2 days I sent an email and asked what the holdup was, and asked why my credit card payment was still pending and why it hadn’t been finalized and shipped, and I never heard back with a reason or an apology. Either would have made it a little better. In my opinion customer service needs to respond and at least give a reason about the issue and assure the customer that it’ll be sent out ASAP.
Response from MassGenieMay 6, 2019
Hi, We want to extend our sincerest apologies for the negative experience that you had. Your order didn't go through because your bank was declining the payment. Kindly place a new order and make sure your bank approves the pre-authorization for your order to go through. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.