MassGenieReviews of massgenie.com

I do enjoy MassGenie, however there are similar apps that I like better...

I order a bottle of Dior's Black Opium but it turned out to be a counterfeit. The overall poor quality of the bottle and the fact the juice is clear instead of pinky/orange were my two big clues. When I went to sites showing the differences between real and fake, mine failed every single test. The nib on the sprayer is black and supposed to be white. The black sparkle part of the bottle is dull gray black and the paint is messy around the sprayer. The lettering on the neck of the bottle is too bright a pink and not the softer silvery pink of the authentic bottle. The box itself was cheap and came in a sleeve that is unique from the authentic packaging. When I left a bad review the site immediately took it down. I have posted it many times since and it often stays up no more than a few minutes although I am a confirmed reviewer. When I asked to get a refund I met with silence, red tape and right now I have been on hold for over an hour. They should have just sent me a prepaid mailer and given me a refund. Getting a refund seems to be more complicated than it should be. ***** I added 2 more points because I did just get a refund from Massgenie because the seller evidentially refused. As grateful as I am, I can do much better than "average" with 3 starts because good or great would mean I got the perfume and I loved it. I felt compelled to pay full price at Ulta to contrast with the fake to prove my case and I could have gotten a better deal shopping around but I didn't want the second bottle coming from a discount house. MassGenie's Customer Service Manager, Jeffrey Quimson called me personally today to inform me of the refund and I asked him if he wanted the photos of the authentic bottle next to the fake and he did so I sent them to him. Quimson also reassured me that the listing had been removed per another complaint. Also I noticed that my reviews started to stick the day after I complained about them being taken down. It took a minute but at last MassGenie worked hard to make this right in everyday possible.

Very hard to make a order

Depends On how fast the shipping. Haha

I ordered some board shorts from Quicksilver from MassGenie. They approved my order and via email approved it. Then via email, they disapproved it. I called them by phone to ask why. Then they "reset" my order so that I could "reorder" the board shorts...I await the results of that order now.

There needs to be a better explanation on when the item will arrive. It says it will ship in 2-6 business days. Does that mean the sender will start the shipping process then? When can I expect to receive my order? Also, the item was described as New. Make this a big selling point!!! Most sellers don't advertise this, because they are selling used Xbox One S. If this is new, making that a big statement is a key selling point. I just bought a "used" xbox that had cracked case, smelled like cigarettes, and was discolored everywhere. Another thing is to have a review section before the purchase is complete. Give me a UI that I can click through and make sure that I selected the right thing before I send you my money. Sorry if this is picky, hope this feedbacks helps your store! Thanks for the good deal on Xbox One S.

Why did it take 2 hours to order 1 item???

Its a slightly confusing and unclear how it all works. Not sure it is worth time as I am DOING part of the work, marketing the deal. I found it may be easier just to do the standard deal; it will depend on each person, depending on the amount of time they have to put energy into sharing the deal.