MassGenieReviews of massgenie.com

I ordered 2 aloe vera bamboo memory foam pillows from this site. I had recently bought one elsewhere and loved it. The photo and description. On the sellers website were exactly as the one i had bought elsewhere. What i received was a similar but lower quality product. The seller did a bait and switch. I contacted mass genie for a refund and return label i sent the photos of what i received. They sent back that they referred my email to the seller and were waiting for a reply. I had not heard anything in 2 days so on the 3rd day i sent another email asking about my refund. It has been 5 days and i have sent 4 emails. Their policy states they would issue a refund within 3 days if the buyer is not satisfied. I made it plain i am not satisfied and asked about their refund policy. Still no reply.going into Memorial day weekend so another 3 or 4 days before i can follow up again. I would love a phone number to call these people. Could someone please post the number? I would not recommend this site. It's clear they dont vet t heir sellers. Update 5-27-20 i received a reply from Mass Genie after Memorial day weekend saying they were issuing a refund to my account. I did receive a refund. I still believe Mass Genie needs to vet their vendors better.

On April 16th I placed an order with MassGenie for a product sold by Mainstay as well as 2 year product repair policy with CPS. I received an email confirmation minutes after placing my order and $230 was withdrawn from my debit card. After patiently waiting 9 days for my order to be shipped, I emailed MassGenie to find out my order was cancelled without notice. A customer service rep stated the seller could not fulfill the order which resulted in a cancellation. It should be noted that upon placing the order the seller was showing 5 items available in inventory. I would not trust either MassGenie or Mainstay in fulfilling your order. Nine days later I’m now looking to repurchase the item from another vendor and seeing very few options available.

I remember I have 20$ in my account previously but now I don’t see it. I feel like not to purchase but unfortunately my brother needs it and I proceeded. But I wish not to recommend any

Website is horribly busted. Took me a dozen tries to get through sign up and then checkout. Internal server errors, freezes, etc the entire way through. bummer.

The website does not work. I tried Firefox and the site is unusable, switched to Chrome and at least I was able to go through with my purchase. Clicking buttons on the checkout page will sometimes cause things to execute, and sometimes nothing happens, and it is hard to tell if it is because it is taking time or if it just ignored the click. There are perfectly acceptable form buttons that developers can use when building their web pages, but the developers decided they were going to reimplement everything using Javascript so that more testing was required, basic button behaviors had to be implemented from scratch (poorly), and some browsers were not supported. Even this survey is a proof that they did not think about the user experience at all, it shows up immediately after creating an order, but it asks you for the order number (which is not even labeled in the orders page, at least for power deals), and which you cannot get to because the survey window is modal.

Wondering if i will get a used key or not

this is my 3rd time placing a power deal, 3rd time winning only to be refused because of credit card info or shipping address. I have submitted 3 different credit cards and have talked to the cc issuer and their should not be a problem. this is last attemp, if a problem now I am calling this a scam and complaining to the BBB and State Atty General.

confusing, did i make a purchase or not? why are there two prices?