Massage EnvyReviews of massageenvy.com

I had a lost gift card. Our son accidentally lost the card. I called the local location where I bought the card. No help. They said I needed the card number. It was not on the receipt. They said they could do nothing. I contacted corporate office, they kicked it back to local. No help from anyone. Terrible customer service in my opinion. I won’t do business with them anymore.

If you work in Midtown the advantage is the Pseudo manager/ actor/ producing a movie about Hitler will come to your house or you can go his in Clarkston and get a massage. And if you fall on the property you will get fired. Ask Mark the owner.

Excellent!! Wonderful experience! Amelia in the massage envy in Cambridge, MA soon to be in S Portland, ME is FANTASTIC! She is super knowledgeable, offers great advice on skin care, and tells you like it is. I recommend Amelia to anyone who is serious about their skincare. Go see Amelia in South Portland, ME in starting August 2022.

One star is all I can give Mssage Envy if Wichita Kansas. They get one only because after trying multiple therapists I finally found one that was suitable. For customer service they get zero stars. I recently requested that my membership be cancelled. I asked for an email address that I could send a request to but was told someone would contact me in the next 72 hours. This was on June 3rd. I did not receive a call or text message although they tell me the notes in my account say I was left a voice message and sent a text on June 7th. I say I was nor contacted with certainty because about a week or so after the 3rd I reviewed my voice mails and text messages to see if I had missed one, but did not. The people answering the phones have not been thoroughly trained either. As of June 24 my membership has not been cancelled, they withdrew the fee again, and I am still getting the run around. The manager is never available, and does not act upon the messages the staff are supposedly sending her. Just today, June 24, the receptionist answering the phone told me that they do not have an email on file for me or they would have sent me the cancellation request to sign!! Why couldn’t they have asked me for one when I initially requested cancellation on June 3rd!! This is highly unacceptable customer service, and appears as though they are doing everything they can to hold onto my membership and continue withdrawing the fee from my checking account. I am extremely frustrated and will spread the word to warn people not to get involved with this organization.

I would leave zero stars! I have had a few gift cards for massage envy. I have yet to have a decent massage from there. If you schedule an hour, you are lucky if you get 50 mins of massage. The last time I had a gift card and went I didn't even feel like I was given a massage. And of course it was only for 50 mins, not the entire hour I paid for. They offered me another massage but I declined. I am so thankful I have never signed up for their membership which they try to get you to buy when you arrive and when you check out! Just be aware, if you want a 60 min or 90 min massage, go elsewhere! Oh and this was on ninth street in Durham nc

Tried to book an appointment only to see that their east providence location charges 20% over their other, already super expensive rates. No reason why, but I tried to book it and the credit card system will not allow my card. It doesn't error out, doesn't do anything, no error messages. Nothing. Total waste of time for the most expensive place on earth to get a massage. I have a feeling that Disney knows how to sell you a ticket.

Poor customer service. Extremely difficult to cancel a membership. Very limited availability for sessions. I know the world is working short-staffed, however, when membership prices increase and you're unable to book sessions because of the lack of availability it's frustrating. I have been trying to cancel my 2+ year membership for a month now. They have continued to charge my card on file and seems the only way to get a phone call from a manager is when you write a bad review; so here I am - writing another poor review in hopes they will finally return my calls/emails!

I visited Massage Envy, the Falls location on 6/28/21, given a great sales pitch on how well trained their staff is and that they were all “Professional Massage Therapists, regularly trained.” The first session I came to was promised to be a 2 hour session with full body stretching and a full body deep tissue “sport massage” What did I get? The Therapist showed up 25 minutes late, did a 7 minute stretch session and a crap 40 minute massage that made the girls on the beach rubbing suntan lotion on people look like a professional. I immediately complained to the front desk staff and was promised a full refund for the 2 hours and a replacement session with “one of their best therapists t a different location” I agreed and scheduled the appointment. My second session, at a different location; the South Miami location on 9/9/21. I arrived 30 minutes early and fully explained my last experience at the other location. They told me they had heard many complaints about that "other" location, then assured me the “Professional Therapist” i would meet today was "one of their best". I was promised “this therapist was highly trained with strong hands”. What did I get? An individual who had been working with your company for only a few weeks, and complained through the entire session how much her hands were hurting. Again, i immediately complained to the front desk staff and shared my extreme disappointment. Again, same as the last location, many apologies, promised refund and replacement treatment. I asked to speak to a manager, the front desk individuals called and spoke with “head office”. They passed me the phone and said “this manager will help you”. I explained the full experiences from both locations and stated i no longer wanted the appointments and simply wanted my money back. I wanted to find a different company that had fully and professionally trained therapists. I was told “All our therapists are professionals and highly trained”, my experience proved this statement was not accurate. I said again i wanted to cancel the membership and receive a refund for the wasted sessions. I was told by the “manager” on the phone my membership would be cancelled and my money refunded. Both times I was promised a refund. This time now from a ‘manager” at “head office” promised a full refund and cancelling my membership. Simple and easy. A professional reaction to a very bad situation. What any good company would do. What did I get? Nothing!!! Not only did i not get the promised refunds, these scammers took 3 more payments from my credit card. I contacted the company each time a payment was taken and given an apology and more promises of correction, refunds, & claims “We respect all our clients and I would love to be able to address the issue” Not only has this horrible company wasted endless amounts of my time in 2 different locations, via telephone and email, and failed to follow through on your promises, they have to this day continued to try to steal more money from my credit card. And they are even sly about that trying multiple times every day using different amounts each time. I finally put a block on my credit card so they could not steal anymore, and to my delight, i finally received a call from them under the pretense they wished to help... the follow up call, from a “manager” Monica Trujillo monica.trujillo @ massageenvy.com, only goal was to get more money from me. She claimed she knew nothing about the reported issues, and went on to mock me, make fun of my company and threaten to sue and do damage to me and my reputation if i made any sort of comments on their “how did we do?” reviews. My suggestion, avoid these scammers. terrible services, disrespectful and scams… This company is clearly only interested in how much money they can get from people, with no interest in the services provided, or promises made.