Massage EnvyReviews of massageenvy.com

Abysmally bad on so many levels. ___ Truthfully, I have had services through schools of massage interns that were better than each visit to any Massage Envy location, where the massages were mediocre at best. The membership includes the ability to share massages I had paid for, but I cannot give away the service to family and friends who cringe when they hear that it's Massage Envy. And the one year contract, which I cancelled not long after the anniversary date keeps going on, and on, and on. My bank had to replace my credit card, but like COVID-19 variants this business comes at me again and again. I've had to get my attorney involved because every promise for followup and remedy from massage Envy is a lie, and the staff (Mackenzie was one of the last ones I spoke with) fails to make good on their promise to be ethical. Though the owner got involved, and seems to be incapable of accepting factual, documented reality. My advice is run don't walk when it comes to massage service providers that are a part of a chain like Massage Envy.

The massages I would give 4-5 stars. While each massage therapist is different and some are better than others in the years I have been a customer, I've never had a bad massage. My 3 stars relates to some annoying things. First, I love the 90 min massages, 1 hour now seems too short for me. And they advertise the 90 min, yet it's extremely difficult to schedule one. Either don't advertise and offer them or find a way to make more 90 min slots available. The other issue is while Massage Envy touts it's network of locations, it seems your home location is the one that handles your info. So I made an appointment online through my account which shows availability at different locations. I found another location with a 90 min slot and made an appointment only to get a call telling me I needed to give this new location my credit card to reserve. I canceled. I felt uneasy with a membership, monthly payments and a number of unused sessions providing my card to another location for fear of potential payment duplication. So to go to multiple locations you need to leave a trail of credit card info which seems insecure and odd for a company that touts your membership entitles you to go to any of their locations.

I tried to schedule a massage here via phone - I'd done it several times before - but the pushy and sassy front desk person / admin insisted I give them a new credit card to have on file to confirm an appointment (even though they already had one). I politely refused as I was in a public place and did not want to read my credit card number to her. About an hour later when - when I was home - a different person claiming to be a "manager" called me and once again asked for a call to confirm my 1-hour appointment. This time, I gave them the new card. When I showed up for my appointment, the sassy and inarticulate woman from the first call was at the front desk. She told me that my appointment was "not on the books" because I didn't confirm it and give them a card. I explained that a manager had taken a card from me not long after we'd spoken and confirmed the appointment. She was still rude to me and said she could fit me in for a half-hour appointment roughly an hour later than I'd wanted. I went and got some dinner and when I got back the same front desk attendant said my masseuse would be with me shortly. After waiting about 20 minutes I was 15 minutes past my start time and I was starting to get frustrated - as if the original issue with the appointment and the card wasn't bad enough - so I asked the woman at the front desk politely: "Do you know when the masseuse will be ready to start my appointment?" She responded, in her typically inarticulate slang and tone: "I DON' KNOW SIR! THEY'LL BE READY WHEN THEY ARE READY! IF YOU DON'T LIKE IT I CAN REFUND YOU AND YOU CAN LEAVE!" The lack of professionalism was astounding. How people with such bad attitudes and poor communication skills get hired ANYWHERE is beyond me - let alone at a place that's supposed to be relaxing. My massage was okay; nothing was wrong with the masseuse's work (although, as previously stated, the appointment was too short). However, given the attitude and behavior of the classless, low-brow young woman at the front desk, I've vowed never to return.

My wife has been a member of Massage Envy for quite some years now! They have never been a disappointment to us. Very clean place to get massages! Highly recommend

They refuse to cancel my account. I put on hold d/t covid, but they kept charging my monthly fee. I am out 3 "credits" which translates into about $180 that I would like refunded. Every time I ask them to cancel my account and leave me alone (asking since January), I get a hard sell phone call disguised as a "just looking for information" voice mail. Their disreputable sales practices far outweigh any benefit from the few massages and facials I got. Wish I had never signed that contract.

My 96 year old grandmother went in for a single massage using a gift card. She was lied to and convinced to sign up for a monthly program where she was charged $50 a month for over a year. She had no idea she had been signed up for this. Instead, she was told the information was needed to book her massage. When we contacted them, not only were they unpleasant and unapologetic, they refused to refund a single dollar and tried to claim the contract was binding. What a terrible approach to business and immoral way to take advantage of our elderly.

I just found out the whole year I have been being double charged it seems like over multiple times I just looked at my statements for this year and there's 15 charges that they charged me for a monthly membership that is suppose to charge you once a month I would reccomeand if you used this place to look at your bank statements

ZERO STARS IF POSSIBLE! This place refuses to cancel my account during a global pandemic. HEARTLESS, HEARTLESS people working this location. This location on 389 Washington St. Jersey City, NJ (aka clinic 1376) is individually owned. The girl on the phone feels good about her job telling people they can't cancel. How do you sleep at night? The entire world is living a nightmare: COVID, losing loved ones to the virus, losing jobs, losing income; yet you have ZERO heart. This is how you will be remembered. This place is mediocre if you're used to Manhattan spas. Read others' reviews, and believe them! HORRIBLE! STAY AWAY!