Massage EnvyReviews of massageenvy.com

Nothing wrong with the therapist. Chelsea. She was fantastic each time i used my membership. Twice of six. It is the business dealings that are sketchy. I was not able to use all 6 of my sessions fast enough, due to the limited scheduling they have availabe and my own limitations..... so i lost them. After tip, i paid darn near $500 for 2, yes count the 2, hours of massage. I will not be back I DO NOT RECOMMEND!

The massages I would give 4-5 stars. While each massage therapist is different and some are better than others in the years I have been a customer, I've never had a bad massage. My 3 stars relates to some annoying things. First, I love the 90 min massages, 1 hour now seems too short for me. And they advertise the 90 min, yet it's extremely difficult to schedule one. Either don't advertise and offer them or find a way to make more 90 min slots available. The other issue is while Massage Envy touts it's network of locations, it seems your home location is the one that handles your info. So I made an appointment online through my account which shows availability at different locations. I found another location with a 90 min slot and made an appointment only to get a call telling me I needed to give this new location my credit card to reserve. I canceled. I felt uneasy with a membership, monthly payments and a number of unused sessions providing my card to another location for fear of potential payment duplication. So to go to multiple locations you need to leave a trail of credit card info which seems insecure and odd for a company that touts your membership entitles you to go to any of their locations.