Massage EnvyReviews of massageenvy.com

I regret getting a membership with Massage Envy. It is near impossible to get out of a Massage Envy contract. They continue to bill you after the contract is canceled. The overall experience has been terrible. Whatever you do NEVER sign up for a membership with any Massage Envy franchise. You will regret it. Avoid the Massage Envy in Wheaton, IL! Do not let them rope you into a membership.

Front desk unapologetic for massage cancellation. Did not offer an alternative time slot. We didnt even receive a call. I had to call them, and when I did, the receptionist was rude and unaccomodating.

Worst Facial appt, I ever had. I added (2) enhancements to my Facial, once I got their she said she doesn't do the foot scrub, its has it on 2 of their brochures & on their website when you book the appt its an option & the front desk didn't know they didn't do it. I like to relax during massages & Facials & the Esthetician- Inass, wouldn't shut up with questions & ones that made my uncomfortable; what do you do for a living are you married do you live alone do you have any kids do you live in an apt or a house Who asks these kinds of questions, very unprofessional & I got jipped of my 50mn. I asked for the manager to contact me that was 2 wks ago, I filled out their survey & they asked do you want to be contacted I said YES, I called again 2 days ago & still no call or email. Terrible management & service, won't go back. I was one of their original memebership for massages when they 1st opened. Will Not go back.

I want to be able to gift two of the four 1 hour sessions I have remaining. I have cancelled my subscription and I have 1 month left to use these sessions. I do not live near Corinth and initially joined this location because Christine, my massage therapist for many years, was working there. Unfortunately management changed while she was there and they were not treating her well so she left. I tried to cancel my membership but the local franchisee would not allow for that so now I have these fully paid for sessions to use in a limited time. Under no circumstances will I be using these sessions in Corinth as the distance is beyond my desire to travel for an unknown therapist and the people who work at this location are rude…most recently Wendy. As ambassadors for ME the are sorely lacking. Obviously I did talk to this location and they are difficult and inflexible. I reached out to corporate for support and they deflected back to the franchisee. I am aware this is a franchise location…I am also aware that corporate does play a role in setting the tone for PR and problem solving. What happens next with ME will motivate my next steps. My bottom line is I want to be able to use my sessions when and where I choose. I am not trying to be difficult, but my next contact is BBB, YELP and any other resource to broadcast my experience. Client care is important in our world and from my perspective at least the Corinth, TX location needs to be trained to be kind and flexible. I promise this type of handling will not bring me back…ever.

Woke, anti-white racist and immoral management! The massage is superior, the owner (Eric) and (April, regional manager filling in for regular manager) should be avoided at all costs! After being a customer for YEARS the assistant manager screwed up my appointments! When I complained I was canceled by April and the boss backed her up! I had never had a problem before! At NO TIME have I behaved any way but as a gentleman! Instead of getting the issue addressed he allowed her to apply her anti-white and anti-christian prejudice! She is a BIGOT and racist to white people! Totally unprofessional conduct by both people!

In Reno, NV at MaeAnne location the massages were OK because all massages feel great. However, the business end of the deal is frustrating if not completely fraudulent. On the surface the rules seem pretty transparent but as their calendar filled up they didn't appear to do anything to accommodate clients. Now it takes two or more months to get an appointment and they can't even schedule multiple appointments for the same day and time for more than that; like six months out. Worst of all is that once they have your money you will never get it back. You can use cancelled or accumulated appointments as long as you still pay the monthly membership fee but you can't get an appointment for two months so you have to pay for two more months to get one missed massage back. Even though they have your money for months or years past when you didn't get an appointment for whatever reason, COVID 19 for example, you can only use up accumulated credits by scheduling more appointments which are months away. Some advice for current members who are behind: Cut Your Losses and get the "Immediate Cancellation" because you will never live long enough to get the missed months back and the other options for cancellation are merely string-along-cons to get more of your money.

I was a customer for well over a year at the Morrisville, NC location. I wasn't using the service so I called to cancel. I was told I had to speak with a manager. I left all of my information and he was supposed to call me back. This went on for 4 months!!! All the while I was still being charged monthly!! I could not get a manager on the phone! Eventually, I emailed the company and was told I had to fill out a form! That was the first I heard of a form. I told them about my experience and had dates and names but they would not reimburse me for the prior 4 months I was charged when trying to cancel my membership! I will never join a Massage Envy again after this terrible customer service experience! Clearly, they were trying to get more money out of me and sadly, they were successful.

I have never been more frustrated and angered by a company!!!!! I had been a customer at Massage Envy in Plymouth MN for over 15 years. Despite the constant revolving door and occasional waste of money with a less than useful massage, my challenge has been with misinformation given by the desk staff about making or cancelling appointments and when the concern was brought to the Mgr's attention, she was more than happy to simply shrug her shoulders and keep my money. Not willing at all to support the customer, but instead just said "there is noting I can do, you can talk with corporate". I assure you I tried and wish you the best of luck in getting a hold of anyone... you submit something online and NEVER hear back!!! I truly DESPISE this company and their lack of customer support! And the massages are certainly hit or miss as well so good luck there.