Massage EnvyReviews of massageenvy.com

1) They charged me four times while being open only half the month during Covid. So kinda hard to schedule when you would close the second half of the month. 2) I couldn’t catch up on my credits because every time I scheduled, they cancelled on me the day of (three times different months). Also, they didn’t call me until 10 minutes before my appointment when I already took off work and was on my way. 3) I called TWICE to put my account on hold! The first time I left a message because their office couldn’t answer the phone two days in a row. And the second time I talked to a staff member. 4) They kept calling calling, texting, emailing, threatening to take all my credits away (10 massages) when I had already put my account on hold. This place beyond sucks! This is the warning you want, trust me!

I would avoid massage envy!!!! We live in Waco and I’ve never had worst customer service. A gentlemen named Brian hung up on me and denied my call when I was trying to figure out my appointment for 1/23. I was on my way to get myself and my son tested for COVID and he said he will charge me for a no show! But let’s keep in mind the handful of times they have canceled on me same day!!!!!! This place is a JOKE!!!!!!!!!! Again avoid them!!! I will be getting a full refund on my account or I’ll be reporting them to the BBB!!!

I went to try Massage Envy and was treated like a leper because I'm healthy and won't wear a mask. It's psychosis to put masks on healthy people. I told them to read the side of the mask box. It says it doesn't do anything for viruses. I also said to mask the healthy is political and I am not a communist. They said that if someone comes in it would make THEM uncomfortable. Note the lobby was empty. I said, them wearing one make ME uncomfortable and I'm not their employee. They were militant with their leftist politic and were very very rude. They denied me service even though it would be fine to not wear a mask if I stepped a few feet in another direction. Its all so insane

Becoming a Massage Envy member is possibly the worst decision I have ever made as a consumer. It appears that the national/corporate component is very limited, thus leaving customers with no recourse when franchises, like my home location in Columbia, MD, act in an unreasonable fashion. Not only do they refuse to take calls or call back, they also routinely fail to meet their own promises (like a 6 month account freeze due to COVID) and make up rules while telling you to follow your contract. Which contract is that when they periodically require new paperwork, only give it to you minutes before your massage appointment, and refuse to supply the contract(s) that I signed? As for the massages, they vary greatly between locations and personnel. In my 10 years as a member (that continues only because I don’t want to forfeit my accumulated massage credits), I have had 2 great massages (in California), a slew of useless massages, and 2 massages (in Maryland) that left me feeling semi-injured due to the person not knowing what they were doing at all. It appears that the training provided is either limited or rudimentary, which causes the few therapists who are competent to be hard to get without 10 to 14 days notice. As someone who competes in track and field as a serious hobby, I became uncomfortable getting massages anytime leading up to or during my competition season and later accumulated even more massages when we moved and during the pandemic. In another twist of inexplicable draconian nonsense, they severely limit how many and how often you can give away massage credits; that despite charging you to do so and even blocking me from donating them to medical and other frontline workers during the pandemic. If you must get massages, I strongly recommend that you seek out local and/or independent operators who will provide a better product and do it for a lower price (while more of the money gets to the actual massage therapist). If in doubt, you don’t have to take my word – there are plenty of Reddit entries that tell the story of working there and their membership practices.

Nothing wrong with the therapist. Chelsea. She was fantastic each time i used my membership. Twice of six. It is the business dealings that are sketchy. I was not able to use all 6 of my sessions fast enough, due to the limited scheduling they have availabe and my own limitations..... so i lost them. After tip, i paid darn near $500 for 2, yes count the 2, hours of massage. I will not be back I DO NOT RECOMMEND!

I live in Myrtle beach & since & after Covid I cannot get an appt for a massage for almost 2 months! I have about 6 sessions to use & according to their contract if I cancel membership I have 60 days to use them! But how if I can’t get in to use them & ive tried 2 different franchises in the area?? I’m going to contact them & cancel membership but if I can’t use them cause there’s no masseuses available what can I do? Then their part of the contract should be null & void right? I seen at end of contract that by no means will they have to refund the money back what so ever!! No way will I sit back & allow them to do this to myself or anyone else!! I will fight hard cause that is breach of contract on their part.. correct! Wish me luck poor customers of Massage Envy!!

unrelated, but valid review. I wanted to write my assignment on an organization that I like and love the services that they provide, but I'm astounded by all the negative reviews. Some of which I've had heard from people I'm close to experienced personally. I hope this organization changes things around before they become a thing of the past. Although I personally never had a bad experience, I have compassion for my fellow consumers. What about Massage Envy? Do you have compassion for your customers? Will you make an effort to do better? Rise above Covid and your negative Reviews and look into who represents your brand. Hire better and do better. Good luck.

Massage Envy has become an unethical business- especially the location at Potomac Yards in Alexandria, Virginia. I understand that all businesses were under duress during COVID, however, despite my attempting to "freeze" my membership- they ignored my repeated phone calls and emails and did not freeze my membership, continuing to bill me while they were closed. Now that they have re-opened it is impossible to get a competent massage therapist and they refuse to refund me for the duration of COVID when I had requested my membership be frozen. The Corporate Account takes no responsibility for their franchises whatsoever and it is literally like the Wild West. There are a number of new places that have sprung up offering good value massage services and Massage Envy really has gone downhill. I am out thousands of dollars and am quite confident I will never receive resolution whatsoever.