Brenda H.
The chair is great - the remote, not so great
The chair is great, but I've never been able to figure out how to get the remote to work properly - the settings seem to be messed up. My advice, if you buy any massage chair, is to spend the money to have a professional set up your chair and show you how to use the remote. My husband only used the chair once (for a minute) because we couldn't get the intensity down on the rollers and he couldn't stand that - like an alien was coming through his back and trying to get out his chest. I like the intensity of the rollers and so I use the chair all the time, but it would be nice if I could get it down so my husband would use the chair too.
Response from Massage Chair HeavenJul 27, 2021
Hi Brenda thank you for choosing Trustpilot to leave your feedback on your recent purchase. As per the issue mentioned with the intensity. Depending on which program and part you want to use, there are various options. Sometimes, intensity button doesn't work because a certain mode is set with a certain intensity level. But usually Manual mode, you can adjust as below. 4D Roller instensity adjustment 1. Click on Manual button on the Remote controller 2. Push down arrow until it shows 4D 3. Click on OK button [the button is located on the remote controller Circular button area with arrows) until it becomes 4D - 1 level (number 1, 2, 3, 4 will show in smaller letter) Air Intensity Adjustment 1. Click on Adjust Button on the remote controller 2. Click on right direction arrow button on the remote controller until you see "Adjustment" on the remote controller screen tap 3. Use Arrow button to select air part that you want to reduce intensity 3. Click "OK" button [the button is located on the remote controller Circular button area with arrows) to adjust air intensity on selected air mode. Thank you! The Massage Chair Heaven Team