massage-lab.comReviews of massage-lab.com

Response from massage-lab.comAug 7, 2023

Hello Anne-Marie. Thank you for your feedback. The record shows that you have opted into monthly subscription plan. Please note that we have a 60 day satisfaction guarantee on all of our orders and that includes yours. Please reach out to [email protected] so that we can solve this issue for you right away. Thank you!

Response from massage-lab.comAug 7, 2023

Hi there. Thank you for your feedback. Our apologies for the wrong sizing, we have made improvements in regards to this and would love to get the change to make this right for you. Please reach out to [email protected] so that we can solve this issue for you right away. Thank you!

Response from massage-lab.comAug 7, 2023

Hello Kyle. Thank you for your feedback. The record shows that you have opted into monthly subscription plan and also that you did indeed receive a full refund. Please note that we have a 60 day satisfaction guarantee on all of our orders and that includes yours. Please reach out to [email protected] so that we can solve any issues for you right away. Thank you!

Response from massage-lab.comAug 7, 2023

Hello Chris. Thank you for your feedback. We apologise if you felt pressured, that was not our intention. We ask our customers if they want expedited shipping at a lower cost because you would then get faster shipping while we simply cover the costs. But if you clearly communicate that you don't want it, we always provide a refund. Please note that we have a 60 day satisfaction guarantee on all of our orders and that includes yours. Please reach out to [email protected] so that we can solve any issues for you right away. Thank you!

Response from massage-lab.comAug 7, 2023

Hello Janice. Thank you for your feedback. Really sorry you were not able to answer. You can write us a new email for any device at any time and we would be able to locate your order. The record shows that you have opted into monthly subscription plan. Please note that we have a 60 day satisfaction guarantee on all of our orders and that includes yours. Please reach out to [email protected] so that we can solve any issues for you right away. Thank you!

Response from massage-lab.comAug 7, 2023

Hello Phanease. Thank you for your feedback. Really sorry to hear that it didn't work out for you. The record shows that you have opted into monthly subscription plan. Please note that we have a 60 day satisfaction guarantee on all of our orders and that includes yours. Please reach out to [email protected] so that we can solve any issues for you right away. Thank you!

Response from massage-lab.comAug 7, 2023

Hello John. Thank you for your feedback. Really sorry to hear that you were not able to reach us. I double checked our systems and there are no emails in regards to cancellations on this. Please note that we have a 60 day satisfaction guarantee on all of our orders and that includes yours. Please reach out to [email protected] so that we can solve any issues for you right away. Thank you!

Response from massage-lab.comAug 7, 2023

Hello Lynn. Thank you for your feedback. Our records show that you have opted into monthly subscription plan. Please note that we have a 60 day satisfaction guarantee on all of our orders and that includes yours. Please reach out to [email protected] so that we can solve any issues for you right away. Thank you!