massage-lab.comReviews of massage-lab.com

Where to begin? Total scam. Upgrade to get this also. Order more, bigger discount. Multiple phone calls-no supervisor available. Won't refund my money after 2 months. Had me running to post office twice with non existent tracking numbers. The tracking number given to me twice didn"t even show up on their site. DO NOT ORDER FROM HERE. end of story!!

I would not even give 1 star. Placed one order and have been billed two more times. Have tried to call number which does not go thru and have sent email w no response.

Would give zero if possible. Total scam. Ordered 1 thing which I wanted to return. They have been charging my account monthly. Had called and asked to cancel and refund the first time. Closing Pay Pal and not shopping online. Too many scams

Be wary of online purchases from Massage Lab which goes by multiple names. The company took my order on 8/14/23 for a shoulder brace. After they added another $25.41 charge I became suspicious. Once the item that you actually wants goes into the cart, you have to go through multiple screens as they keep pushing you to buy other products. After a multitude of screen changes and the added item (which I did not want), you can check out. Knowing that I could have made an error and inadvertently ordered the extra item, I trie to cancel immediately. Their policy claims you can cancel your order within 24 hours. I sent an email within 45 minutes of purchase and they still haven’t refunded my VISA credit card. They even list a fraudulent phone number that rings but will not be answered and automatically cuts off. VISA has been very helpful and will take care of this. My next step is to contact BBB. Consumers have to unite to stop companies like this who are taking our hard earned money!

Thought about making a purchase, put in my information, then decided not of make the purchase. This company has attempted to charge my credit card multiple times since. Each time my credit card company declines the charge because it is deemed "fraudulent". DO NOT attempt to use this company, it also goes under multiple different names and web sites. I called customer service, asked my information to be removed - representative stated "we do not delete account information". Also, on the web site is DOES NOT have a create an account or log in to your account. You cannot review, change, update or remove your account information. You cannot view order history, change subscription service, track orders ... nothing! Once, you've entered your information there is no way to control it.

I never received my order in the mail. When I called twice I was told to call the post office. They don't have it. I became upset and requested to speak to a Manager. He told me to hold on and I waited on the phone while music playing. He came back on and said upper management says I was approved and he will mail out my knee patch for 17.00 and I said ok. Thanks. But I called today because I didn't see no new order sent so u can track it because the first order was delayed and I didn't get it. So today I am waiting again on the phone for the customer service representative to get a Manager. If he says no talk to the post office again instead of getting my knee patch resent to me I wife upset and I Will not be ordering again from massagelab. Sonya boler. This is my old order i didn't received for my order. We were slightly back-ordered but thankfully your (EF36555A59) has recently shipped. The tracking number is

Please read reviews before ordering. I can’t believe I fell for this gimmick. The knee patches I ordered did not work, and did not stay on my knee. Once you order that will be the price you will be billed automatically each month. I will also be reporting to BBB as well

ordered 1 pack of knee patches got three and knee pads which I didn't order they sign you up for monthly which I checked the no box and website says they will send you a return label when you call they say they don't this company is a total scam should be reported to BBB