massage-lab.comReviews of massage-lab.com

bloody scammers.. took $450.00 AU an only orderd once, took money out each month!!! rot in hell you scumbags

Do not order from this company. They trick you I to becoming a VIP customer on checkout. I ordered 1 pack only for $17 just to try the knee patches and 3 PayPal payments were taken on The same day adding up to over US$150.00 PayPal won’t help and Helkien Limited won’t refund the extra money they took. They are thieves and an unethical company. Besides that the knee patches don’t work and they dont stand by their money back guarantee. Stay away from this company.

Beware when ordering , they enroll you in a membership and charge 31.97 per month without receiving any product. I called the day after the withdrawl of my account and they were only willing to reimburse me of half the amount of the auto payment . So be careful you may be in a auto payment membership without knowing.

Im always sceptical about buying things online, but I'm sure glad i purchased this product. Right from the very start this site was helpful, delivered in the time frame i was given, friendly follow-up email in regards to my thoughts on the product, did it work for me? Answer is most definitely. Sticks to my skin well, works for a good 12 hours, and staets working straight away. I wish thess were sold in chemists. I need more !!

DO NOT ORDER FROM THIS COMPANY IT IS A RIP OFF! I ordered products (knee patches) on August 27, 2023. The amount of my order was supposed to be $38.41I paid with Pay Pal. When I checked my paypal account Helikon Ltd had charged my account an additional $42.41. When I called MLab I was told that there was a button I should have clicked OFF of when I checked out so I would not have been charged for two orders. I said that I did not order two sets of the patches and they said I did not click OFF of the button. When I heard this I filed a complaint with Paypal and asked them to stop payment, during this time I did receive the product and Paypal would not stop payment because I had received the product and paypal said I had to file for a RMA with the company and follow their process. On September 5, 2023 I received an email from MLab saying that my order had been cancelled. I contacted customer service and Brian issued a RMA and told me to call when I had a tracking number so that the refund could be processed this was 9/19/23. I was told that the refund process was started. The product was received back by MLab on 9/23/23. I was told refund would take two to three weeks. I checked back on 10/14/23 and I was told that they would not issue a refund because I had filed a complaint with Paypal. I had previously sent an email from Paypal to Mlab stating that the appeal had been closed and that Paypal would not follow up with the appeal. I sent that email to Mlab again. They acknowledged receipt of the email but they are still telling me that they will not issue a refund. Today I requested to speak with a supervisor I was told they would have to call me back. When I spoke to Jake today I confirmed with him that 1. Mlab has received the product back 2. Mlab is refusing to process a refund to me. He told me that this was their policy. I just printed out their refund policy from their web site there is nothing in that policy that states they will not issue a refund because I filed a complaint with Paypal. This company is a scam and crooks!

I purchased 2 packs of patches. My Knee had a little discomfort and also to help my friend with very sore knees. I’m good 😊 My friend is completely won over and a lot more at ease. Such a delightful result with little effort on our behalf. Thank you Team. 👏

THIS IS A SCAM. I am absolutely upset with myself for not reading the reviews prior to ordering. I too, like the rest of you, am in pain and looking for relief. My order was placed and I quickly received confirmation. The next day I received notification that a shipping label was created. There was not one but two shipping labels. I quickly noticed that the second label was for something I did not order. I contacted customer service and by threatening to sue and hold the the customer service representative libel, I was quickly issued a credit for the second item (it did take 3-5 days) and the credit came through. After 5 days of getting the confirmation of the shipping label for my original order nothing happened in the tracking order process. I again contacted the company and I was told it was just shipped. I immediately shared that was untrue and based upon the USPS that, although the label was created, the USPS did not have the package. Again, threatening to sue as well as holding the customer service agent libel I want to refunded the total amount. Again, I will be credited however my advice to you is not to waste your time or energy. Unfortunately I do not think this product nor company exists.

Got my product never opened them went to send them back got address paid to send Back today got returned Can’t find phone number