martie.comReviews of martie.com

If only if done my homework. I have had a terrible experience with this company. Silly me. I thought it would measure up to Imperfect Foods. Twice, I was sent packages containing broken glass and messes for me clean up. Reached out to the company and was absolutely not helped at all. Packaging is terrible, and this conpany will have you jumping through hoops if you expect to get help. I never reached the end of the hoops. Never got help. I tried to leave reviews on social media and was blocked from their platform. So I guess that's why it's not abundantly clear how dissatisfied customers actually are. The unhappy are muted. In the end, we're out more money than we could ever have saved.

I discovered Martie back in January and have placed 7 orders since then (about to be 8). I was sucked in by the healthy foods (I eat gluten, dairy, and sugar free) at a fraction of the price. It’s hard finding tasty food when you have these restrictions and it can be pretty disheartening spending $12 on a chocolate bar for it to be gross. Martie has given me the opportunity to try so many things without experiencing buyers remorse if it happens not to be my favorite. I have discovered so many yummy items that I normally don’t even see at the grocery store. I love checking the app everyday to see what’s new and also hoping for some of my favorites to come back in stock. My last order one of my bags of chips popped open during shipping. I simply took a picture and sent them an email and got a reply back less than 24 hours with an apology and refund for the item. I have had a wonderful experience with the service, the user friendly app, and customer service. 10/10 recommend 😊

Oh boy... I should've read these reviews. I was lured in by great pricing on organic and designer food products. I ordered 6 times in a row. This most recent one was a disaster and all of the reviews here on TrustPilot are TRUE with regard to rectifying problem shipments. First off, please know that the CEO Louise Fritjofsson has been featured in Forbes for raising $7M to start this company. She should be able to afford some customer support. There is nearly nothing. No real time chat, no phone number. You must basically email them and hope for the best. Supposedly the site was founded to "fight food waste" but that seems like quite a spin when they are OK with so many damaged shipments, but keeping your money. I received a busted box that was leaking all over because they shoved 6 cans of soda in a plastic bag loose and expected them to arrive to an out of state destination? Who shoves loose sodas into a bag? Martie. I spent over $50 for items that never arrived. I didn't get any notice. Half the shipment never arrived and the other half was leaking. I hate doing charge backs but I guess I'm going to have to get AMEX involved now. So sad. This was fun for a little while, but now it's a mess on my porch and you simply can't reach ANYONE. EVER.

Their customer service is terrible and they will not stand by their products or their customers. They don't care whether they send expired food to you, damaged shipments and if you try to reach out to customer service for help, expect them to give you the run around. They shipped me rotten food and REFUSED to refund me even though I showed them proof. I will never order from them ever again. You should be ashamed of yourselves for tricking customers like this.

Ive made 6 orders in the past month or so. Ive had 2 items not arrive but thats because theyre out of stock, I was refunded. Ive had a few glass items break.. i took pictures and emailed them, got a response back and was refunded. While Ive had some items break, well, I cant say anything bad about this company. If you consider the prices and service, how can you complain? I see some of these reviews are just.. trashing the company, people are upset. I was upset but they fixed the problem. If youre considering using this service, I say do it. Use your brain and think about why these items are cheap..... even after the few problems ive had with broken items i cant come on here and say bad stuff, not after them fixing it. - James from San Francisco UPDATE: More orders..... just not arriving. Shipping taking weeks and then gets cancelled. I gave Martie a chance, I really did. A few orders were successful but I cant say theyve been reliable. I hate to change this review. Theyve such a good business idea and model but execution is [apparently im being sensored] up. Sorry Martie!! Final update: after using martie for a while now, they havent made as many mistakes. Ive bought a lot of orders now and its been working out.

I love the concept of Marties, saving food and goods from being wasted. Sometimes I find fun new foods to try. I give it 3 stars which is decent in my book. I've bought from them a few times and I'll continue to do so. Here are some areas I'd love to see improved. - there have been a lot of junk and unhealthy foods on the site lately. Artificial flavors and ingredients. True it's not Whole Foods, but I'd love to see more healthy, natural, organic options. -a few of my orders were missing items. I had to get in touch with customer service and they said they ran out after I placed my order. There shouldn't be a time lag in the inventory of in-stock items. The system lets people order something that's sold out which is frustrating. -i ordered an iphone charger that died after a few weeks. And I ordered popcorn that was stale (Living Intentions Superfood popcorn FYI). That brand of popcorn is usually really good, but it was old (expired) and probably been on the shelf a while. I don't like chewy popcorn. A tip for folks: if you're thinking of trying something new that you see on Martie's, go to Amazon or do a Google search to read reviews first. There were some products I contemplated but I went on Amazon and saw horrible reviews. There's a reason why companies are trying to get rid of some of these products at cheap prices. They may be discontinued because it doesn't work, or the flavor was found to be craptastic. This is not all products mind you! Some are wonderful and worth getting for sure. Just do your homework to save yourself from a regret buy. Overall I think they're doing a good thing. Shipping has been pretty fast. At the beginning it took a while for the package to just get a shipping label before it was even shipped. But I think it's speedier now. Just keep up with the healthy food please. I am rooting for Martie's to continue to grow so it can keep the prices low.

NO CUSTOMER SERVICE EVEN IF THEY ARE AT FAULT IVE HAD SHIPPING ISSUE'S WITH THIS COMPANY TWICE NOW MY PACKAGE MADE IT ALL THE WAY TO STATE IM IN AND NOW ITS HEADING BACK TO CALIFORNIA FOR SOME REASON AND HAS PUT MY DELIVERY DATE BACK ANOTHER 4 DAYS AND I HAVE STUFF THAT WILL MELT THEY DONT CARE AND WILL NOT CANCLE MY ORDER THIS COMPANY HAS LOST ME AS A CUSTOMER I ORDERD ON THE 19TH OF APRIL AND I WONT SEE MY PACKAGE NOW INTILL THE 29TH LAME.

I have gotten many things from Martie and been happy with my experiences thus far, until I had a problem with something I bought and needed to contact customer service. The item was defective and only $15, yet they absolutely refuse to part with the $15, even in store credit. Their customer service is TERRIBLE, some of the worst I’ve seen. Accusatory, demanding, and not understanding at all. If they want to stay afloat, they NEED to understand how to provide good customer service. This isn’t it.