martie.comReviews of martie.com

I was skeptical to order as some reviews were less than par, however, I am pleasantly very satisfied!! I placed an order for 18 items & received my shipment 4 days later! Everything I ordered arrived in great condition. I'm sold, Martie has a faithful regular customer now. Martie has great prices, you need to check the expiration online (the items list the exp). Thank you Martie 🙏❤️ I recommend you check them out! (I'm not a paid customer nor do I have any connection to Martie)

Know your stuff!!!!! Most items are still cheaper at Wal****!!!!!

This company never fails to surprise me with it's wonderful array of items to choose from! There's always something new I'm willing to try and the shipping is phenomenal! Plus, seeing a company really care about reducing food waste, carbon footprint, and a ton more is something I absolutely love seeing that I wish more places would implement as well. Martie is a favorite shop of mine and I always look forward to what I can save and try with every purchase!

First had difficulty getting a response (both via phone and email, they don’t have live chat) about their first order free shipping. Didn’t trust my instincts so gave them a try, and then had an issue with damaged goods that were poorly packed and spilled all over the inside of the box, and incredible mess to deal with. Didn’t get a reply until almost 48 hours later. Was given a middling refund which was couched as a “courtesy” and given a link to terms and conditions. Simply abysmal service for an e-commerce business. Don’t buy from them, it only looks like a good deal.

If I could give negative stars I would. First order was fine, second one was a debacle. I received 3 out of 17 items but was led to believe the rest would be coming. When no other boxes came, I tried reaching out without any response either by email (despite the automatic email back from them saying you will get a response back in 24 hours) or by phone (no person, just referring you to email) or text (out onto the ethers). Finally had to go through many hoops getting my credit card company involved to reverse the charges. I still didn't get a full refund which would have been, at a minimum, good customer service. Not worth it AT all for discounted items. Run away from this company and dont look back. Looking at other reviews would have clued me in, so that is tge only reason im doing this review, to warn other folks.

I've ordered from here several times and have never had any issues.

Just got my first Martie order delivered. Got exactly what i ordered, except was 2 boxes short on 1 item (i ordered 10). Contacted customer service. Instant refund on the 2 missing items. Professional and prompt customer service, no issues. Relieved. Will order again.

Worst customer service I have ever dealt with. Makes it clear that they just don’t care. Four of my chips/crisps arrived crushed after an employee thought it would be a good idea to put two heavy jars of preserves on top. That is unbelievably foolish. Nobody with any bit of sense would do that. Then when I messaged support about the issue, they ignored me until I had to follow up twice. An agent named Maria replied and was very rude and snarky. She also made it clear that she barely even read my messages. She refused to reship the items or provide me with free shipping coupon, so I could repurchase them. I thought those were very fair requests on my part, since this error was clearly Martie’s fault due to poor packing. But Maria replied(after I had to follow up again) with a snarky comment about how 1-2 damaged items is normal and not deserving of free shipping coupon. It was 4 items, not 1-2. And no damaged items should be normal due to poor packing. Shows Martie doesn’t care about their customers at all. And then Maria had the nerve to tell me I need to just spend $50 to get free shipping to get the $10 worth of items that were damaged. Beyond rude and almost seems like a bait and switch scam to get customers to spend more. And even if I got a free ship coupon, I still would have had to spend an extra $15 to even place an order. So I was being very lenient by not asking for free shipping plus a $15 gift card, since I shouldn’t have to pay a penny more than the original price to get the items that Martie damaged. I sent a follow up message telling Maria about how I will not be shopping at Martie and will leave negative feedback, unless she makes effort to make things right. But of course, she ignored me and didn’t care. Terrible attitude. I even tried messaging Louise who is the co-founder after she sent out an email asking for input. But she totally ignored me too. It’s clear she never wanted input in the first place. Worst company ever. I loved the concept, but the horrible employees ruined it.