marriottbonvoy.comReviews of marriottbonvoy.com

Residence Inn Downtown Salt Lake CIty. I'm a Titanium Elite Bonvoy member with 92 nights in Marriott properties so far this year. This place should be avoided and there are many options nearby. The front desk clerk couldn't have been more completely indifferent about his job. Might have been high. Asked if he had my Bonvoy number to ensure credit for the stay...he said "sure". He never did offer a welcome gift choice as required by the Marriott rules. I get to the room and its cold. There was snow in SLC during my stay. I realized that the heat was making noise but there was no heat coming out. Around 8pm the maintenance staff arrived and was able to fix the problem pretty quickly by opening up the unit and doing a reset. Once the room was warming up I turned on the TV but got the error message that it couldn't connect to the internet. I did a reset of the TV and the converter box but the problem persisted. When I called the front desk his only suggestion was that he give me an 800 number to call for tech support. I told him that I was calling him to fix the problem and didn't really think it was my responsibility to sit on hold for a problem with their equipment. After telling him I wasn't calling tech support for his issue I turned off the TV and fired up my laptop.

I have stay in Courtyard by Marriot International Drive Convention center in Orlando. I stayed for 5 days. The service, to say the least, is poor. For 2 days my room was not cleaned at 8 pm in 2 days. 1 day the used towels were not collected in the room. The shower gel container was empty despite notifying reception for 4 days. Finally they made an unjustified charge on my card 2 hours after checkout. The manager Ana Zapata did not respond to my requests. I do not recommend this hotel to anyone

Don’t fall for Marriott’s/Delta scam offer of reward points. They are near worthless, as we have found to our cost. Their hotels are often poor and the food dull. Their customer service is shocking. Choose any other non related hotel chain.

I have had poor experiences the last two times I stayed at Marriott - Embassy Suites BWI and Merriweather Lakehouse Columbia, MD. I complained to the staff at Lakehouse about a party the hotel was hosting on the outdoor deck that felt like it was in my room. The clerk discounted me by just informing me when it would end - no accommodations. My Embassy Suites room had a faulty toilet and a plumber came to my room at 11:30pm after I got back from a day of traveling across the country. It still wasn’t fixed. Anyway - I put reviews in and put a complaint in thru Marriott (I am a Bonvoy credit card holder). I never heard back. I’m probably cancelling my card and going with Hilton.

We have recently stayed at the Marriott Malta. We would recommend this hotel without hesitation. Good rooms truly excellent food not withstanding the enormous portions, the staff cannot do enough for you we had a great stay this is our second time probably won't be our last.

I have been a lifetime platinum elite member for over 15 years. I recently discovered that means nothing. I had an issue with a reservation through MARRIOTT homes and villas. Due to the expected arrival of hurricane Ian, l needed to cancel my trip. Full refunds from United Airlines, Hertz and TripAdvisor-no problem. They actually cared about my safety and well being. Not the case with Marriott. Marriott refused to refund my money and the amount of time l spent trying to reach someone in customer service who could help was ridiculous. Extremely disappointed in the treatment l received from Marriott.

Absolute shambles of a loyalty program. I noticed points missing on my account and raised it on 1st October to them having spent 20minutes calling a US number from UK. Then heard nothing for a week and emailed them to which told to call the US number again where they took over 20 minutes to work out how to resolve the issue. In the meantime the call cost me more then the value of the points lost. I can't believe how an international organisation cannot handle simple issues and not provide a way of contacting them locally as opposed to spending money chasing them to help. Stay clear of them for your own sanity.

What a joke to even claim to have a customer service department. I had a reservation with points and was randomly sent a cancellation e-mail. I called Bonvoy/Marriott customer service to find out what happened?? Basically the hotel decided to bump up the point requirement for the stay so they just cancelled the reservation 4 days before the start of the reservation?? 4 hours on the phone and three layers of customer (dis)service and I got no where, they just said not our policy to correct the situation. What a joke! I was 10,000 points from the new rate and they would not comp any point and just has a deaf ear to it all. I will never stay at another Marriot Property and will take them off the recommended properties at my place of business.