marriottbonvoy.comReviews of marriottbonvoy.com

I lost over 40,000 points, after being a Marriott member for several years. Their policy states you need activity every 24 months. I had my hotel stay paid for by a company in July, 2023. My prior stay at a Marriott must have been about a year earlier. Upon staying at another Marriott in August, 2024 I was informed I had no bonvoy points. Researching what happened, asking if I provided bar/restaurant bills I paid while in the hotel (in July, 2023) to reinstate my points I was informed, "No, because the stay was not within the past 12 months we cannot allow you to challenge/get credit for your spend/points." I asked, "How was I supposed to know my prior stay wasn't receiving points and my customer number wasn't used?" Their reply was that the Bonvoy statement shares when points expire. Who gets a Bonvoy statement periodically? I don't! Why didn't someone alert me, as most companies do, that my hard-earned points were about to expire over a year ago? I will be avoiding Marriott hotels moving forward. To consciously attempt to garner/save points over a couple decades of business travel and have them expire because someone didn't enter my number upon my check in and/or having my hotel stay paid for by a company is ridiculous!

This company has gotten so low they scam people for their money. During a reservation, they said it will cost a certain amount of money and some points. So I reserved it, later the next day I see purchase on my credit card and when I linked it, it was for points. This extra purchase for points and money was not mentioned in the reservation. Everything happened on the back end and I didn't even get a receipt for these supposed purchased points. I talked to them about and all they said was points are not refundable. I either take it or leave your account blocked forever. Stay away!!!

I’ve had this loyalty app and scheme for a few years. I have just written to Marriott Bovey to cancel it, and to confirm to me that all my personal data has been deleted. It has been a waste of time. I always submit my account number, remind receptionists on checking in, but usually either (a) the points and stay do not show on the app, or (b) disappear soon after appearing

I have no issues with the properties. My issue is with the rewards program. After EVERY SINGLE stay, the stay "goes missing' from the app. Then I do not get the points or credits towards the night's stay. I am always chasing this down and have to report the missing stay 10 days after the stay. Wonder how many people this happens to, who do not regularly check if you were awarded the points and nights stay earned.

Worthless. I’m an ambassador level member and receive about the same service as I would at a Motel 6. The ambassador hotline is a joke. No one ever responds. I think I’ll go back to Hilton.

The app doesn't work and keeps logging me out. Would not accept my password - forcing me to reset it but does not accept my credentials either (name, email and country) to reset. Constantly forced to call guest services to get it reset. No follow up on issues with the app. Customer service (first point of contact when calling to their hotlines are generally good and helpful. Customer loyalty services people are not. Decided to close my account because the personnel was condencending and clearly had no intention of helping solve any queries. 2 stars: 1 for the helpful customer service people 1 experience with the hotel themselves and the people that coordinated our stays/experience Missing stars due to: 1 - non functional app 2 - lack of follow up and resolution to issues brought up 3 - rude bonvoy loyalty customer care service experience

Well! ! I agree with all of the reviews about Marriott Bonvoy , came back from Dubai stayed eight nights in Grosvenor House Dubai Marina received points four nights only ,have emailed numerous times and no reply ,, why on earth does the Grosvenor have affiliation with Bonvoy ,, it will do them no good ,, although we had issues with hotel as well , this is not a loyalty Scheme rather a Scam !! Can anyone suggest a genuine Loyalty Scheme ????

Marriott Bonvoy is the worst and has been going downhill fast. Been elite status for 17 years. Just had 4 rooms for a family event and I paid for all 4 rooms on same Bonvoy credit card. First I was told I could only get credit for 3 of the 4 rooms. Then come to find out they removed points they had given me and then said I could only get credit for 2 rooms cuz they have to have exact same checkin checkout date!! Criminal. I booked 80 rooms at that hotel for a group event and was never told any of this by sales rep upon signing contract or I would have adjusted checkin checkout dates to be the same for the rooms I was paying for!!